i have a samsung model # rs25h5111 not quite 4 yrs old. The same thing has happened to me. I discovered on the 4th of july during a heat wave that my refrigerator was not working but freezer was. I called samsung and they put in a repair ticket for service . I lost all my food in the refrigerator - the milk was cottage cheeze. I called several repair services the next day , Friday July 5th, and left messages. No one got back to me. I had to wait until Monday to speak with anyone.
The samsung repair person is over 1 hr away from me and he has multiple jobs in front of mine and can't come for at least another week. Samsung said that they would try to find another repair service and would cover the cost to replace all my lost food if I used their repair service. What about all the restaurant meals we have had to purchase in the past 5 days? I have been without a refrigerator for at least 5 days now, not sure when it started to fail. I can't wait much longer so I have decided to go with a local repair service in hopes they can find the issue. I am distressed about what I am reading and did do my homework before purchasing through consumer reports. They did recommend Samsung. I had no idea of this chronic issue with freezer working and refrigerator side failing. I defrosted yesterday after reading someone's post - this did not work for me. Freezer still works but refrigerator is at 59 degrees. My freezer food is now at my neighbors due to defrosting yesterday and a local service person is hopefully coming tomorrow. The ice machine has also been a continual problem - I have to reset every day and clear stuck ice daily from the machine. I too am very upset about my purchase of my Samsung refrigerator and wish I had investigated more thoroughly before purchasing.
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