Same experience. Has anyone properly installed following any of the unfortunately different instructions? If so, what worked? I cannot get the app to see either my washer (WA54M8750AW/A4) or my dryer (DVG54M8750W/A3), and I’ve tried all the fixes suggested by Samsung. Everything else has connected to my Wifi without issue. I can’t get the MAC address for either machine if I follow the directions. I was able to get the MAC for both with a network sniffer tool, but even when I enter it, it will not register the product. The sniffer shows a strong signal for both MAC addresses as well as my Wifi, which is about 10 feet from my appliances. I did register both products directly vis-à-vis the internet browser connect to Samsung, and when I look on line, it shows them as 2 of my registered Samsung devices. But when I try to use the app to set up either of the Android apps, I get an error message saying there are no registered products and directing me to go through the same circular-doesn’t-work-when-done path. I’ve done the whole deinstall/reinstall of both apps as well as cold boot my router. All required network connection settings (WPA2 AES TKIP) are set at the router and all other network devices use them to connect. I even pre-authenticated the MAC of both devices on my router and gave them access through all security based on their MAC. There are no limits to the number/type of devices or ports on the router. Still, nothing. I’m using a Samsung S5 with all current updates including Android v. 8.0.0. Anyone found the magic? Cool tech, ridiculous documentation. Thanks.
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