I updated my phone with the latest software update. When it restarted it asked me for a password to asccess my device even though I have never set up my phone with a password to access it. I have tried possible passwords I may have used and my google/verizon/samsung accounts password. None worked. I've talked to Verizon and Google support and both recommend a factory reset by neither can reset my phone. I don't mind doing a factory reset, but I can't even power my phone down to access the boot up options. I've noticed a few others have had this issue, and I've tried their suggestions but none are working.
What is the solution that Samsung is working to fix their last update issue?
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