Hey guys I’m a Verizon Rep and have just encountered this issue. The “solved” solution is not properly communicated. A hard reset will not do a thing.
The only way way we found would work on two S10 phones was to INCORRECTLY enter the password. Entering this password INCORRECTLY 15 times will cause the phone to factory reset itself allowing you to reset the phone with your gmail.
A quick caveot, you will need to know your gmail password or a have a device you can reset it from that is not your s10.
Hopefully this helps.
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