My family has used Samsung phones exclusively for the last 6 years. Clearly, Samsung believes it is more important to force their software on their users than to provide the phone experience that people want. I feel sorry for the Samsung employees who feel this pain but work in an environment where customer feedback is ignored by management.
Samsung has had years to make amends based on the feedback they've received here, but refuse to listen. I'm voting with my wallet and we're getting a different brand next time it's time to upgrade.
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