We purchased our Samsung washer, Model # WA422PRHDWR/AA about 5 years ago. The top of the washer, near the bleach dispenser is completely rusted out (see photo). I called Samsung service today and I was told that they would send a tech out to finalize the recall on the washer. This service call would only be to reinforce the top. I would then have to call back and schedule another warranty call for the rust issue.
It makes no sense that they can't do both on one service call. We cannot use our washer and it will be 7 to 14 days for the recall service, and then another 7 to 14 days for the service call on the rust issue.
They should do both repairs on the same service call.
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