@Geno71 wrote: Why not? A master reset is not all that scary now days since all important data should be backed up in cloud services. What some users have experienced is unfortunate, but even if Samsung does release a fix, those users won't be able to download if they can't get into the phone. If it was me, I'd do a factory reset and just move on with my life.
@Geno71 You come across as self-righteous. Cloud services aren't mandatory and it's irresponsible for Samsung to have done this and not be addressing it with a real solution. I have photos of my mom and others that are irreplaceable! That's why a factory reset isn't acceptable. There wasn't any warning and it needs to be addressed in a professional manner far different than the Samsung Care Advisor title would suggest by your response above. I'm Team Android and I'm ticked for good reason and speaking with that tone.
... View more