Hi there sad to hear that but unfortunately things happen it might have been a power surge wherever you was that damaged the internals of the TV. Remember that the frame TVs they are not fully off even though if you don't use it and they are connected to power they are still on but again sorry to hear that but if you really want to fix it you can take it to one of those places like uBreakiFix in which I'm not affiliated with them but they are good at what they do and I can recommend ... View more

I agree also don't forget to take into account if the content is emitting you want to consume is the quality that you want as well.. GOOD LUCK! 👍🏼 ... View more

Okay if you say so not a problem just trying to help have a great day ... View more

Hi there just to let you know that you are not doing anything wrong the problem is the order for you to receive the Dolby Atmos sound quality that you looking for you will need to use the receiver capable through their HDMI input sadly the TVs will not support through the earc feature on it you can try this you can get a fire stick for example and connected to your receiver and maybe you can notice the sound quality difference as a technician by trade it is very hard for me to sell to a customer that is truly an audiophile products to achieve this because there are so many variables for example like we just mentioned a capable streamer also receiver and most importantly speakers in which some sadly to say they claim that the products are capable of what they won't hope this helps ... View more

If it happened don't want to say it bluntly but it was your fault! Your Samsung Acct restores and saves your numbers to the cloud so your numbers are saved even tho you loose and change your unit it will be there, but if you have this option off good luck spending a couple of long hours inputting those digits in !! Use the backup while is free, and from now on save your contacts on your ie:.GOOGLE ACCT OR SAMSUNG ACCT NOT ON YOUR DEVICE!! ... View more

Avoid a headache. As an assistant User over the years I have come to realize that I HAVE TO AVOID BixbY at all cost!! It hurts to say but Google assistant is light-years ahead., and the understanding the commands is wayyy better even for different languages being spoken into at the same time! Hope that this helps you out!! 👍🏼 ... View more

Factory reset it! In lamest terms! It looks like some unwanted app or modification to its ui was tried!! ... View more

Check if you plugged it in the wrong port because if you did you might have a problem 😉 if that's not the case "warranty" that thing! Don't waste your time ... View more

I know that it might be hard to hear (or read in this instance) but you should consider changing companies and also it is not a luxury anymore to change phones every so often but it is a "NECESSITY" ... View more