I've been struggling with Smasung USA a lot regarding this issue. I am trying to get a samsung dual sim phone in the US for forever. I was able to buy an international version of a prior model but Samsung pay only works when the designated country of the IMEI and the country of issuance of the credit card are the same.
When you pay top dollar for a phone, you expect more than tough luck robot-like customer service. You expect to have the features you want (dual sim) and full functionality (samsung pay) wherever you are. Despite samsung fans numerous requests for support of dual sim on US phones or the options to get the international version through official channels, we haven't been able to do so.
And honestly, it's so much time and effort for a simple request.
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