Samsung

Bought an unlocked version of the Note 10+ directly from Samsung with power bank/wireless ear buds option. The power bank showed up about a week ago in a box with no paperwork. Today, a box with the ear buds and the phone came along with the receipt.   As I carefully opened the phone box and took out the phone, was shocked to see the back of the phone had a big smear of glue in the cutout where the serial number sticker should have been!  The entire SERIAL # sticker had been removed.  What in the world? Thought I was getting a NEW phone?  What in the world is going on?  It was no where in the box either just to be clear.   Immediately called Samsung and went through hours of waiting. Finally after talking to a rep who was extremely rude talking so fast I could not understand him and not answering my questions, I finally requested a supervisor and had to wait another extended period.  When he finally came on, told him about the missing serial # and he told me the steps to take to return it. Found it very strange that he never paused to ask me a single question about the missing serial number sticker and instead went straight to how to return it.  He said he was noting on my account that the phone was being returned because "it had been tampered with."  Very interesting.   The supervisor told me to keep the ear buds and power bank and said that after they receive the phone back, they will issue a refund but then I would have to make a NEW order for the phone at whatever price they are currently charging and THEN after receiving the new phone, I will have to call them at which time, he said they will reimburse me for the difference. He said he didn't know how long this would take to get the refund.   This is really terrible treatment for a loyal Samsung customer. who also has a Samsung TV, Tablet and other older phones.   This treatment so far has really weakened my loyalty to the brand so far.   Also sounds very shady as to why the SERIAL # was REMOVED in the first place.   For consumers who are paying a huge amount of money for a product that SHOULD be BRAND NEW AND NOT MESSED UP BY SOMEONE OR SOMETHING, THIS IS REALLY BAD BUSINESS.  They could at least maKe a notation on my account so I could call and they could place the order for the new Note 10+ over the phone at the special offer price that I originally paid and not make me go through any more hoops.  No telling how long my funds are going to be tied up either.     The supervisor tried emailing me the return label, but apparently FedEx hasn't updated their info noting that it has been delivered, so he said for me to do it whenever it registers as delivered. What in the world is going on? This just does NOT seem right. I've never gotten a phone with the serial number missing and glue smeared where it had been on a brand new phone. He said he was making a notation on my account regarding this problem so when I call back they will be able to see it.  I certainly do hope so.   They have my $1,099.99 and I have NO new Note 10+ phone.    Am so upset that I am seriously considering returning ALL of it and getting a refund so I can and go with another brand that has a better camera.  I don't need this kind of stress that make my health issues worse.   If anyone has any suggestions or comments to help me get this straightened out, it would greatly be appreciated.  Also, my advice to those of you who are thinking about purchasing this phone would be to get the phone from a local store where you can physically  inspect the phone before purchasing it, or just go with another brand who does not have this kind of terrible policy for damaged or "tampered with" phones.  It's not my fault that the phone arrived in a used condition,  but I'm still being made to bear the burden of having a huge amount of money tied up without having any idea when the NEW phone will ever arrive or how this "refund" transaction will go.   Thanks for taking the time to read this any for any advice you might have. ... View more