@SamsungJoJo I was not able to get the S7 into safe mode. UBreakitiFixit was also not able to get the phone into safe mode. The phone reacts as though it was corrupted by the latest update. What's problematic is that the phone is backed up to an SD card which was encrypted as recommened by Samsung in order to protect data in the event the phone was lost or stolen however the phone crashed after an update was sent to the phone OTC by Samsung. At this point the phone is bricked. UBreakitiFixit tried flashing it but said that it didn't work either. I checked the logs to see if there was anything I can see at a glance. I also tested the graphics and that went well.
... View more
On September 7th 2019 my S7 notified me of a system update. My phone was fully charged and on the charger when I went to accept and download the update on the phone under the System Settings. The update was slow and seemed to get stuck however it appeared to install and reboot. The next day, less than 24 hours later, in the middle of typing a text the S7 froze and shut off. The phone attempted to reboot but got stuck on the "SAMSUNG Galaxy S7 Powered by Android" screen. I tried: VOLUME DOWN + POWER + HOME and performed a reset however the phone got stuck cycling through screens and never fully rebooted. I contacted Samsung support and tried the following steps per the technician: https://www.youtube.com/watch?v=HzW7EyEby_A&feature=youtu.be While I was not able to power the phone off I was able to eventually get to the "Recovery Booting" menu and wipe the cache but this DID NOT SOLVE the problem. The S7 is still going back and forth between a black screen and the "SAMSUNG Galaxy S7 Powered by Android" screen over and over again. The BLUE LIGHT led indicator is solid and remains on.
... View more