Samsung

I was the first to mention the new update fixed my phone mine IS a S9 not the S9 plus, maybe contact your telco to see why there is no update, we can see you are frustrated as we all where, but Graham was only trying to help. we are all end users just like you. You are getting angry at the wrong people. If the software in your phone sdoesnt match the listed upgrade I'd suggest checking with your telco as to why its not working. Also my wifes phone often gets software 2 weeks after mine, they stage rollouts, so it may well be just a matter of waiting until its your turn. If your security update does in fact say september then I would hazard a guess and say you'd need to clear its cache and do a reset, if that doesnt work your problem may not be related to the last update. ... View more

Oh Sorry Australia Telstra also   ... View more

G960UiUEU6CSl1 ... View more

September security is out updated the phone and seems to be working now, i'll keep an eye on battery useage though   ... View more

Why doesnt samsung do a  goodcustomer service choice, and release a reversion for us without having to go thru a third party site until they get off their butts and fix this, at least that way the thousands affected can actually use their phones. Rather than ignoring us, even an actual we are sorry we are working on it and expect an update in XX time. I have had to revert to an old phone I have here to run my on line business, and none to happy with Samsung right now. ... View more

I sent Samsung AU a email on Sunday they responded with this  "Thank you for contacting Samsung Electronics Australia. We are sorry to learn about the inconvenience caused by the issue. We are aware of this problem and most of the affected devices are Non-Australian variant. Samsung is already working on a resolution and will release a patch update to rectify the issue in the soonest possible time. To isolate and possibly fix the issue, we have prepared some troubleshooting steps below. • Clear Message app Cache. 1. Go to phone Settings and tap Apps. 2. Tap the 3-dot icon and select Show system apps. 3. Scroll to tap Messages app and select Storage. 4. Tap Clear Cache. • Clear Message Service (System Apps) Cache. 1. Go to phone Settings and tap Apps. 2. Tap the 3-dot icon and select Show system apps. 3. Scroll to tap Message service and select Storage. 4. Tap Clear Cache. Once done, please remove the cloud sync and restart the device. • Check for an availalbe patch update. 1. Go to phone Settings and tap Software update. 2. Tap on Download and install or Update software manually to search for an available update. For Non-Australian variant, we suggest contacting your device country of origin to ask for other possible options to fix the problem. If you have any further questions, please feel free to contact us via these channels " ... View more