Hi, My daughter whom we bought the phone for, has this happening continually. Tried the force stop, clear cache, reset phone - doesn't work. Battery drains without using, super slow charging, sluggish screens and apps, continual IMS Service Keeps Stopping popping up what seems every minute. Surely can't be held to ransom by Samsung like this for buying an unlocked phone. Contacted whom we bought the phone off - Australian supplier - large company. Their response - Sep 10, 14:38 AEST Hi , Thanks for getting in touch with us and I am sorry for the service issues you are facing at the moment. I just wanted to provide a response to assist you in what we have currently found out so far. At this point in time, it looks as though the recent Samsung Security Update has caused a specific mobile service known as "IMS Service" to stop responding. This service seems to be related to voice and multimedia communications through internet connections, such as video calls, calling over mobile data or WiFi etc. After being in touch with Samsung, they have confirmed that they are aware of the issues Galaxy customers are reporting with models like the one you are using. We have been advised that an update based on the models affected is in the works and is expected to be rolled out to the affected devices as soon as possible. We are currently trying to identify what reasonable timeframe this may be. We are also looking into any temporary solutions that may allow you to continue using the phone, with a possible reduction in options (i.e. video calling and related multimedia communication features) while allowing the phone to continue being used for your everyday tasks. We will be in touch shortly with any options that we feel would be suitable for your consideration. Understandably, this is not an event we would expect to occur with your mobile. Should a solution not present itself in a timely manner from Samsung or ourselves, we will gladly honour a return for a resolution under our Customer Charter. Any patience you have or would be willing to provide during this time is appreciated, but please do not hesitate to let us know if there is anything you would like to discuss further. In the meantime, if there is anything else we can assist with, please let us know.
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