I have the same issue with my UN65JS8500 I paid a lot of money for! This should not be our problem for Samsungs bad engineering for this set. It should be obvious by now that Samsung messed up; with this many sets affected by the same issues! I purchased from an approved Samsung retail seller and they offered Square Trade insurance for it. I purchased the insurance for 5 years of peace of mind.
I submitted this issue to Square Trade with pics, the troubleshooting results from the TV and some dumb tech writes back via email and says it's clear from the pictures that I threw something at my set (in three different spots) and damaged it and that my policy does not cover damage by user. So I sought the next level of assistance and directed him to this thread where he agreed finally that I did not damage it and that there is an issue with this model.
Finally I thought I was getting somewhere... BUT then he says unfortunately we cannot help you because this is clearly a manufacturer's defect and your policy does not cover manufacture defects!! Really quite unbelievable. Not only did I purchase the worst TV policy ever offered but I got a TV that is now classified as a manufacturers defect that they can't help me with. So I come here now to Samsung who manufactured these TV's that obviously have issues and will not take responsibility for them! You have gladly taken our money and gave us a near top of the line at the time 65" TV that only lasts a short time. I want everyone here affected to be compensated or fix our TV's! This isn't right! You are taking advantage of we the consumers! THIS IS NOT RIGHT!!
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09-13-201902:53 PM (Last edited 09-13-201902:57 PM) in
@SamsungLou My TV is doing the exact same thing; we have seen the spot that started out smaller and has grown on the left edge as can be seen in this pictures. I would appreciate your assistance with this issue. Clearly it seems to be an issue with this model UN65JS8500FXZA.
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