Local repair shop had the earpeice speaker in stock. 20 minute fix while I waited and its now covered by their warranty for 180 days. Basically long story short is Samsung was trying to avoid liability and maximize profits. The amount of people they do this to on a daily basis drives a ton of revenue. Its insane that the speaker went bad on a 18 month old phone to begin with. I have had Samsung Notes since the Note 2...my phones for years never had a hardware issue, other than slowing down with increasingly resource intensive software updates. That is to be expected.
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I was having an issue with hearing out of my ear speaker when on calls. Because I use my phone for work, as a loyal customer I could not wait so I purchased a new Note 10. However I still want to get my ear speaker repaired because the phone is in fantasic condition. Also, as a side note the picture quality on my Note 8 is far superior to the Note 10. I brought my phone into my local Samsung store (one of three in the country) and they agreed the ear peice failed to produce quality sound. They came back out 15 minutes later and told me I would have to leave it for service ($60) and could pick up noon the next day as I am 6 months out of warranty. No problem... Today, I went into the store and they brought my phone out and explained that they could not fix it. There were some other items (my screen) which did not pass some "benchmark" test and they were forcing me to replace the screen for another $260. There is nothing wrong with my screen (it is brighter, and has a better resolution than my Note 10). However they would not service unless I did both. Samsung claims that they will not service my phone unless they can bring it back to 100% however when I asked if they would be also repairing the slightly worn edged and minor scratches they stubled on their words about 100%. They say they NEED to bring it back to 100% because they re-warranty the phone. When I asked what the warranty was, to my surprise they mentioned it was only 90 days. So, they are claiming to fix all 100% but then only give 25% of the warranty. Very Dissapointing. Obviously its not cost effective to spend almost $300 on fixing a 3 year old phone. Question is A: Is there anyway that I can take this request up higher through Samsung...? Question B is: Is there anywhere I can go to repair the speaker only...?
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