It's not normal. I have a 65" QN65Q90RAFXZA. It's only 23 months old. The One Connect Box starting clicking about a week ago. It's clicks 3 or 4 times. The LAN connection now, no longer works. The Wireless connection works; but, I expect it to soon fail. It takes about 10 seconds (now) for the TV to come on. I (now) get the Samsung QLED startup screen...as though it's doing a Setup. Here's the rub: SAMSUNG no longer carries that One Connect Box, won't warranty it despite the myriad problems; and, even SAMSUNG Parts just cancelled my Order because SAMSUNG has none in Stock and won't manufacture any new One Connect Box for that TV. I have 3 SAMSUNG TVs. Multiple Samsung Note 9, 10 and 20 phones, SAMSUNG laptop, etc. If your TV is under Warranty...send it back...NOW. Otherwise, you're out of luck; and, SAMSUNG doesn't care. I had to find a One Connect Box in...Canada. Hope this helps. Looking like my switch from Sony years ago was ill advised.
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My Samsung 65" inch TV is less than 24 months old. As widely reported, the One Connect Box started "clicking"...usually 3 or 4 clicks, then the Samsung QLED and black screen comes on. The Box will NOT connect to the LAN; but, manages a wireless connection to my Router after about 10 seconds. I'm expecting that to soon fail, giving me the SAMSUNG Black Screen of Death for this expensive, high-end TV. The issue: Despite the enormous number of Failures with this One Connect system, SAMSUNG would NOT replace the Box. The One Connect device TV's are useless without a functioning One Connect Box. Two: SAMSUNG said they would replace the Box...then, Cancelled my Order. SAMSUNG said to Order a new box from SAMSUNG Parts. Three: SAMSUNG Parts ordered a new One Connect Box...then, Cancelled the Order stating that SAMSUNG is no longer making this Part # and SAMSUNG has no One Connect Boxes in stock!!! I have 3 SAMSUNG TVs (Left Sony for Samsung). JUST (days ago) spent $4K for a Neo QLED Q90A 85" TV. A plethora of SAMSUNG NOTE 9, 10's, and 20's and SAMSUNG Laptops. I have LOTS of experience with SAMSUNG products. Until now...all positive. DO NOT Buy New SAMSUNG TV's...at least with a One Connect Box. SAMSUNG's reputation for reliability and customer service has disappeared with their current service levels from this example. Absent a resolution from SAMSUNG, I will not consider SAMSUNG for electronics in the future.
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