We bought the Samsung 4 door flex a year back and recently we started having issues with the ice maker not producing ice I have to research and figure out fixing the problem. Finally I found defrost would help solve. A glacier of ice came out. But the problem does not stop there the issue keeps occurring. Upon further research I found they had a design flaw in the ice maker circuit which got rectified in the 2019 models. I called up Samsung service they told me am out of warranty and upon request they accommodated a one time exception on parts. But they refuse to cover the service charges and labor. This is very sad. It is a basic design flaw by Samsung and Samsung has to cover the cost. Why consumer had to pay for such a flaw design. I would like Samsung to honor not just the parts but also labor and service.
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