Samsung

Hello, Users. If anyone is experiencing similar symptoms as other users in the post. Please private message one of our moderators with the following information and we will look into this situation further on a case by case basis. http://bit.ly/33ipYnO     Full Model Code:  Serial Number: Pictures of the Lines:    ... View more

Hello, if you are experiencing dark shadow on your TV confirm the following:   Is the unit plugged into a surge protector? If so, plug the unit directly into the wall outlet.   Make sure that the unit is up to date.   Does this happen on all sources? If so, test the cables and do the picture test/   Test the HDMI Cable:   Navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test, If the test says the cable is bad, replace the cable.   Have you tried to test with a different external device?   -The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too. -If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.   If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.   If the above troubleshooting steps didn't help, here are some service options:   - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service processed.  - If you're within the one year warranty, you can Private message one of our moderators to have service processed - If you're OUT of warranty, you the following link to locate a service center in your area by using the link below http://www.samsung.com/us/support/service/location ... View more

Please try the following:   Place a cup of water inside the unit, does it heat up? Unplugged microwave and wait about 5 minutes  Cleaned the latch on the door      If the above troubleshooting steps didn't help you are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent using the following link or by visiting any mod's profile. --> http://bit.ly/33ipYnO ... View more

Hello, There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.   Let's see if we can get this resolved for you.   Check to see if there is ice in your ice bucket.   If there is ice in your ice bucket, but it won't dispense, see the link below:    https://www.samsung.com/us/support/troubleshooting/TSG01001875/   Verify the ice maker is turned on.   Most models have an Ice Off icon, which will light up when the ice maker is off. For ice production, change it so it's not lit.   Replace the water filter in your Samsung refrigerator:   Samsung recommends that you change your water filter every 6 months. If your water filter has not been changed in the last 6 months feel free to purchase one on Samsung.com or samsungparts.com   https://www.samsung.com/us/support/answer/ANS00060149/   Check the dispenser's water pressure. Dispense water into a measuring cup for 10 seconds. You should get at least 6 ounces (3/4 cup) or more. If you get less than 3/4 cup, your water pressure is too low. A potential cause might be a clogged water filter, so remove your water filter and try again.   If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.   Reset the ice maker.   There is a test button on the ice maker. (Most models will require you to remove the ice bucket to view the ice maker.) You can typically find an illustration of the location of the test button in your user manual. Once you find this button: Press and hold the test button until you hear a chime (which may take up to 10 seconds). The test takes about 6 minutes. During the test cycle, you will hear ice drop into the bucket and the water valve energize to fill the ice maker. At the end of the test, another chime will be heard.   Note: If the ice maker does not chime when you press the button, or if it does not chime at the end of the test, unplug the refrigerator or power it down at the circuit breaker, wait 2 minutes, and power it back up. Watch the display for any error codes. Then, try the button again. If it still does not chime, visit our Support Center to request service.   Allow 24 hours after the reset for ice production to get back to normal. You should see some ice production much sooner, however, it may take the full 24 hours for it to return to normal production amounts (approximately 2 trays of ice every 3 hours). Be sure to dispense ice occasionally during this period. If ice piles up at one end of the bucket, the ice maker will think it is full and stop ice production. Find more information in the "Ice maker is making some ice but not enough" section.   If the above troubleshooting steps didn't help, here are some service options:   - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service processed.     You are welcome to send us a private message with the full model code and serial number in order to see if the unit is within the warranty or if it qualifies for any possible options. Messages can be sent by visiting any mod's profile. http://bit.ly/33ipYnO ... View more

Hello. Take a look at the links below it might have some additional troubleshooting steps for you to try.    https://www.samsung.com/us/support/troubleshooting/TSG01109876/   https://www.samsung.com/us/support/answer/ANS00049235/   If the above troubleshooting steps didn't help, here are some service options:   - If your unit was recently purchased, you can check with your retailer on their return/exchange process. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can private message one of our moderators with your full model and serial number to have service set up. http://bit.ly/33ipYnO -If the unit is out of warranty, you can use the following link below to request service or contact our phone support line at 1-800-Samsung to have service set up for you: https://www.samsung.com/us/support/service/ ... View more