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‎02-02-2022
07:18 PM
Hello, I would encourage you to review this link on how to locate the television's information from the television itself https://www.samsung.com/us/support/answer/ANS00085245/, or you can visit our parts department website samsungparts.com and search for the remote there.
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‎02-02-2022
06:29 PM
10 Likes
Hello, I would recommend contacting a technician as this would require a service repair. We apologize for any inconvenience and encourage you to use this link to locate a local provider- https://www.samsung.com/us/support/service/ in your area or you can contact our parts department- J&J international at 1-800-627-4368 to purchase to service manual before proceeding.
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‎02-02-2022
05:49 PM
Hello, I apologize for the issue reported and regrettably, if the troubleshooting steps did not help, the next suggestion is to have the television repaired by a technician. https://www.samsung.com/us/support/service/ This will be an out-of-warranty service, and you can use this link above to find a service center in your area, or contact our parts department- J&J international at 1-800-627-4368 in regards to purchasing a replacement one connect box as a resolution as well.
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‎02-02-2022
12:52 PM
Hello there, thank you for the feedback regarding the feature/setting request and the suggestion has been marked for the engineering team to review. We appreciate your participation in the Community.
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‎01-28-2022
06:00 PM
10 Likes
Hello, I apologize for the issue reported and would encourage you to purchase the service manual before proceeding further with any self-repairs for the best accurate outcome. You can contact our parts department- J&J international at 1-800-627-4368 to proceed with that aspect or use the service link to contact a local service center for the repair needs by a technician- https://www.samsung.com/us/support/service/
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‎01-26-2022
05:48 PM
1 Like
Hello, I apologize for the issue reported and will assist as best as possible. I would recommend logging into the primary account then selecting the add account option from that account page (normally located in the top left corner below your image) and proceeding from there with updating/installing additional email accounts from the same provider such as Google.
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MsBri1
Neutron Star
in Kitchen and Family Hub
‎01-26-2022 05:36 PM (Last edited ‎01-26-2022 05:37 PM ) in
‎01-26-2022
05:36 PM
10 Likes
Hello, I apologize about the issue reported with the water pitcher shelf and it will be my pleasure to assist you as best as possible. You will need to contact our parts department- J&J international at 1-800-627-4368 or online using the website link here- https://www.samsungparts.com/partslist.aspx?Catalog=Parts_and_Accessories&Category=RF23M8090SR%2fAA. I was able to locate this information as well to assist you with this process-
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MsBri1
Neutron Star
in Kitchen and Family Hub
‎01-26-2022 05:36 PM (Last edited ‎01-26-2022 05:37 PM ) in
‎01-26-2022
05:26 PM
10 Likes
Hello, I'm terribly sorry to hear about this experience, and can definitely understand your frustration. We can assist you further in the out-of-warranty repair assistance request as this is determined on a case-by-case basis and would need the full model code and the serial number sent in a private message- https://bit.ly/3p4UuiW to proceed.
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‎01-23-2022
03:13 PM
1 Like
Hello, it will be our pleasure to assist and if the service manual is still available, you can contact our parts department J&J international at 1-800-627-4368 or visit their website at Samsungparts.com to proceed.
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‎01-22-2022
04:33 PM
Hello, I apologize for the issue reported with the television and will assist as best as possible. Can you ensure you signed in to your Samsung account on the television? If you are not logged in, logging back into your account should resolve the error. If you are logged in, we recommend logging out then back in to retry, if assistance is still needed please send the full model code and the serial number in a private message for review- https://bit.ly/3p4UuiW
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‎01-21-2022
06:47 PM
Hello, I'm terribly sorry to hear about this experience, and can definitely understand your frustration. It will be my pleasure to assist as best as possible, we recommend checking your current software version, identifying which apps are affected, and also determining if regular TV is affected by this intermittent freezing concern or just apps. The next suggestion is to have the television serviced by a technician due to the reset already being done, and you can send the following information in a private message- https://bit.ly/3p4UuiW to proceed with service review:
Full name
Street Address
Email Address
Contact Number
Place of Purchase
Model Code
Serial Number
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‎01-20-2022
02:46 PM
Hello, I apologize for the issue reported and would encourage you to review this troubleshooting article regarding normal washer sounds or sounds that will require further assistance from a service visit. https://www.samsung.com/us/support/troubleshooting/TSG01001985/
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‎01-20-2022
12:55 PM
1 Like
I am sorry to hear about your negative experience in placing your order and I understand how frustrating this is. For questions or concerns regarding orders from Samsung.com, you will need to speak with the E-Commerce team directly, as they are the only team with the necessary resources to assist with these concerns. They may be reached by calling 1-855-726-8721. I apologize again for the inconvenience.
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‎01-16-2022
07:12 PM
1 Like
Hello, I located this article that has helpful information regarding your inquiry here- https://www.samsung.com/us/support/answer/ANS00088202/ and would encourage you to review it then give it a try. I hope this resolved your concern and please reach out if further assistance is needed.
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‎01-16-2022
06:32 PM
1 Like
Hello, I'm terribly sorry to hear about this experience, and can definitely do my best to assist with this matter. I would recommend power cycling the refrigerator by unplugging or shutting off the power that the circuit breaker for approximately 2 mins or more. You also may want to check the power cord itself for any damage or exposed wires. We also advise checking the door itself to ensure it is not damaged. Regrettably, if the troubleshooting steps do not assist you can use this service link to contact a local service provider for the area if the unit is out of warranty- https://www.samsung.com/us/support/service/. The second option would be to purchase the service manual by contacting our parts department J&J international at 1-800-627-4368 for any self-repair needs to be as accurate and safe as possible. The last option would be to send the full model code and the serial number of the refrigerator in a private message to me here- https://bit.ly/3p4UuiW for any possible service option that may be available.
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‎01-15-2022
06:43 PM
Hello, I'm terribly sorry to hear about this experience, and can definitely understand your concern. I would recommend ensuring all software and systems are up to date, the television is connected directly to a wall outlet, testing all sources, and running a picture test as a final option. If the screen issue is present during the picture test the next suggestion is to have the unit serviced by a technician and you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or private message me https://bit.ly/3p4UuiW with your full model and serial number to review service options if available.
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‎01-15-2022
04:16 PM
Hello, I apologize for the display issue reported and would recommend having the unit serviced by a technician especially if power cycling the unit has not resolved this matter. You can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or private message me at https://bit.ly/3p4UuiW with your full model and serial number to review service options
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‎01-14-2022
03:44 PM
Hello and Thank you for this information. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry
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‎01-13-2022
06:22 PM
Hello, I'm terribly sorry to hear about this experience and would recommend having the refrigerator serviced by a technician. To proceed with the out-of-warranty service you can locate a service provider here- https://www.samsung.com/us/support/service/ or send a private message https://bit.ly/3p4UuiW with the full model code and the serial number for service option review through Samsung if available.
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‎01-13-2022
11:01 AM
The service manual will be useful to answer the initial inquiry regarding the part needed if you wish to self repair the range and not have it serviced by a technician as advised previously. I apologize for any confusion or frustration and wish you the best regarding this matter.
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‎01-13-2022
09:52 AM
Yes, that is correct regrettably you will have to contact our parts department J&J international at 1-800-627-4368 to purchase the service manual or visit their online website- samsungparts.com, to purchase and download the electronic version of the manual.
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‎01-12-2022
05:27 PM
Hello, I apologize for the issue reported and would recommend for you contact a technician for repair needs. This service link can assist with that aspect- https://www.samsung.com/us/support/service/ or download the service manual https://www.samsung.com/us/support/downloads/ for any self-repair needs.
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‎01-06-2022
06:35 PM
Hello, I apologize for the issue with the dishwasher reported and have located two troubleshooting articles I would encourage you to give a try. https://www.samsung.com/us/support/troubleshooting/TSG01000965 and https://www.samsung.com/us/support/troubleshooting/TSG01001914/.
Regrettably, If the troubleshooting steps did not help above and you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or private message me https://bit.ly/3p4UuiW with your full model and serial number to review service options if available.
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‎01-06-2022
06:28 PM
Hello, I apologize for the issue with finding an authorized service center for the region and would encourage you to review this link for further assistance- http://www.samsung.com/visitcountry
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‎12-31-2021
09:47 AM
Hello, I would encourage you to check the charger and cord for the tablet and even use a different charger altogether if needed. I would definitely try to enter safe mode on the tablet and see if that can alleviate the issue- https://www.samsung.com/us/support/answer/ANS00062983/ is the article for safe mode. Regrettably, if this does not correct the concern we will suggest sending the tablet in for service and if you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or private message me https://bit.ly/3p4UuiW with your full model and serial number to review service options.
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‎12-30-2021
06:33 PM
Hello, I'm terribly sorry to hear about this experience and would encourage you to run a picture test on the television. https://www.samsung.com/us/support/answer/ANS00077524/ If this issue occurs during the test regrettably this will require service. If you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area or you can feel free to private message me https://bit.ly/3p4UuiW with your full model and serial number to review service options.
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‎12-26-2021
01:13 PM
Hello, I would recommend making sure the television is plugged into the wall outlet directly and have located this troubleshooting article I would encourage you to give it a try here- https://www.samsung.com/us/support/troubleshooting/TSG01001086/. You can also try resetting the television and this article can assist you with that aspect as well- https://www.samsung.com/us/support/answer/ANS00077524/. Regrettably, If the troubleshooting steps did not help above and you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area, or private message me https://bit.ly/3p4UuiW with a picture of your screen during a picture test, your full model and serial number to review service options.
HOW TO ATTACH IMAGES TO PM:
If you are on pc you can drag and drop the picture in the text box, or if you are on your phone you can copy and paste the picture from your gallery to the text box.
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MsBri1
Neutron Star
in HD and UHD TVs
‎12-26-2021 09:17 AM (Last edited ‎12-26-2021 09:19 AM ) in
‎12-26-2021
09:17 AM
Hello, I am so sorry to hear about the experience with the television and will do my best to assist you regarding this matter. I located this troubleshooting article I would encourage you to review- https://www.samsung.com/us/support/troubleshooting/TSG01001086/. Regrettably, if the troubleshooting steps did not help above and you are out of warranty, you can use this link https://www.samsung.com/us/support/service/ to find a service center in your area to review service options as that will be the next recommendation. You can also send the full model code and serial number in a private message for service options if available through Samsung here- https://bit.ly/3p4UuiW
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MsBri1
Neutron Star
in HD and UHD TVs
‎12-26-2021 09:17 AM (Last edited ‎12-26-2021 09:19 AM ) in
‎12-23-2021
01:53 PM
Hello, I apologize for the issue reported with the display having the pink hue and will assist as best as possible. Does this appear during a picture test? I know you stated it worked on another television however have you tried a different HDMI cable on the television to ensure it is not detecting a faulty connection? If the discoloration appears during the picture test the next suggestion would be to have the television serviced by a technician and you can send the full model code and serial number in a private message for review of service options available. https://bit.ly/3p4UuiW
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‎12-23-2021
11:57 AM
Hello, I'm terribly sorry to hear about this experience, and can definitely understand your frustration. It sounds like you may have a case that will require more of a one of one review and possible back and forth communication. So that we can look further into this case. Can you please send us a private message- https://bit.ly/3p4UuiW with your model code and serial number so we can look into this further for you?
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