- About Jess04
2 weeks ago
Hi Samsung, I'm always trying to show people the endless benefits of using a Samsung device and it's ecosystem. A lot of consumers don't know the capabilities that their phone has! Like how I'm using Samsung DeX to compose this post right now. Or the versatility of the SPen in the camera with the lastest Note 10. So hoow might I become a brand ambassador for Samsung Members? Doing a quick Google Search, I could only find an application for people living in India. I couldn't find a link for a US application.
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2 weeks ago
Under warranty? Call Samsung. Have Replacement Protection? Call whatever service that's with. None of the above? Time to get a new pair.
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2 weeks ago
Any time that happens, it is always a probable with the carrier or at least with the SIM card. Have you tried asking them for a new SIM?
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2 weeks ago
Sounds like your USB-C port or your headphones are faulty. Take it to a Samsung Authorized Repair Center and have them check it out. Try out different USB-C headphones. Do some trial and error.
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2 weeks ago
No phone to my knowledge can record/capture fingerprints for security. the S7 should have a fingerprint sensor under it's home button. If you upgrade to a Galaxy S10 or newer then you will get a more secure fingerprint sensor built directly under the display.
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2 weeks ago
You should take it into a Samsung Authorized Repair Center if you can to have them check it out. May be a faulty connection somewhere inside. Or call Samsung directly and do a warranty exchange (if its still under warranty). If not and you don't have Replacement Protection, it may be time for a new phone.
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2 weeks ago
I would suspect it would be a bug due to the age of the phone. But what I would do first is to try and reboot the phone into Recovery Mode (that MSDOS looking screen), select "Mount System" and then "Wipe Cache Partition" and then Reboot the device. If none of that works, I would say its time to buy a newer Samsung.
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2 weeks ago
There is a feature in settings (depending on which Samsung phone you have) that allows you to choose what apps continue to play music to which Bluetooth devices. Search for "Separate App Sound" in your Settings menu.
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2 weeks ago
Just have to wait until they send it to you. All depends on who your cell phone provider is.
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2 weeks ago
1 Like
You may want to take it to a Samsung Authorized Repair Center and have them perform a reflash on it. May be a bug in it.
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2 weeks ago
Have you tried Factory Resetting it? I have have the same phone and haven't heard of this issue. (Though mine is unlocked)
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2 weeks ago
If you haven't already and are able, I would try to replace it with another A21. Would probably be a faster result. Otherwise, try to Factory Reset the device or talk to Samsung Support directly.
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2 weeks ago
2 Likes
If your phone's temp goes from warm to cool too quickly, just like with any other glass, it can crack. It doesn't sound like you were in an area with extreme heat, so what I would recommend is to do the following things: Use Samsung's latest Samsung Members app to check the health of your battery. Also check your battery under Device Care in Settings to see if it is in good health. Another thing I have done is download Ampere from the Google Play store. This app will tell you if the temp of your battery is too high. (As well as a lot of other useful battery info) If all those check out and say your battery appears fine, I would contact 1-800-SAMSUNG or go to a local Samsung Authorized Repair Center to see what can be done. You may just have a faulty battery.
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2 weeks ago
Does it always speak to you in Chinese or only when you receive a phone call? Is the rest of your phone in Chinese? Have you tried Resetting the buds or uninstalling the Galaxy Wearables app and reinstalling?
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05-09-2020
12:44 AM
You'll have to pay off the phone before you'll be able to do anything with it. The quality of the camera is subjective. But keep in mind everything else you will sacrifice switching completely to your SE. Customization, multitasking capabilities, security, versatility, free apps, Samsung Pay, Samsung DeX, 5G service, display, Sound Quality, Storage, and Ecosystem.
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05-09-2020
12:34 AM
If you hold Power, Home, and Volume UP for a few moments it should force it to power down. KEEP HOLDING DOWN until you see the first Samsung logo then release Power and Home. KEEP HOLDING VOLUME UP. Next you'll see the Recovery Mode screen. (Looks like MSDOS) then use the volume keys to navigate to Factory Reset and then Power to select. Ta Da!
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05-09-2020
12:32 AM
You should be able to download the Samsung Health app from your app store and it should sync that way. If not, you could always switch your device to a Samsung for a better experience overall.
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05-09-2020
12:28 AM
If you DON'T have Verizon service you could test the responsiveness of your touch screen by going to the dial pad and typing *#0*#. It will take you to a white diagnostic screen with buttons. Here you can test your touch screen, cameras, proximity sensor, etc. NOTE: If you decide to test the touch screen you will have to fill in all boxes on screen to exit. You'll be able to see if their are dead zones or maybe if you see phantom touches as you go along. To get out of the diagnostic screen hit the Back button on you navigation bar 2 or 3 times or power down your phone and power it back on.
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05-09-2020
12:21 AM
If it locked to Sprint and you still have an account with them, you will have to call the carrier support and request that they unlock it.
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05-09-2020
12:16 AM
1 Like
Have you tried plugging it into a computer and downloading Samsung SmartSwitch and doing a software update that way? Often times that will give the fastest results vs waiting for an over the air update.
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05-09-2020
12:07 AM
That would be dependent on the maker of the liquid screen protector. (I wouldn't recommend those in the future) If they don't offer a screen replacement guarantee then you'll have to find a repair shop or talk to Samsung about getting the screen replaced.
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04-08-2020
10:10 PM
The ECG function has been delayed until further notice. It is not a scam. They are simply trying to get the feature perfected before they release it. We just have to wait.
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04-08-2020
09:57 PM
1 Like
Change the writing pad UI for Note 10s back to the way it was! Anyone that is right handed and rests their hand on the screen to write, ends up pressing "backspace" "," "." or " return." Plus, you can only write 1 or 2 words before it disappears and the edits to the text with the S-Pen are gone. Let us customize how long our handwriting stays on screen! Samsung just ruined one of the main reasons people buy the Note series.
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12-31-2019
08:37 PM
Because Sprint's network is behind. Could also be due to their Tmobile merger. Just have to be wait.
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12-31-2019
08:14 PM
Its SUPPOSE to be sometime the beginning of next year. First few months maybe?
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