userwTMwpW73a8
Cosmic Ray
- 10 posts
- 7 likes given
- 0 solutions
- 1 likes received
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- About userwTMwpW73a8
2 weeks ago
I have a Q900 too. Excited about the update and totally bummed that there still isn't any fix for having Dolby Atmos. My TV still doesn't have the new update available to download. Does this get rolled out regionally? I'm on the West Coast.
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3 weeks ago
I understand that, however, it still doesn't sound like Atmos, even though my Soundbar shows Atmos is playing. So what is failing? The TV?
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10-26-2019
08:47 PM
Hi, So I've read all about my 2019 Q900 not being capable of playing Atmos and that there's a very small hope that Samsung will do a firmware update (1324.1) "soon" that might allow the TV to be capable with eARC. But the chipsets aren't really the right ones anyways. I did read that some fellow Q900 owners are able to get Atmos to play by connecting directly to the Soundbar. I've tried this and my Soundbar shows Atmos but the sound quality is horrid. On the TV, the Expert Settings only allow me to choose PCM and no DD or DD+. What am I missing? I took my Sony X700 Blu-Ray and connected Ultra HDMI 2.1 8K compatible cable (all my cables are these) from the Out (Video and Audio) on the Player and connected directly to the HDMI on my Nakamichi Soundwafe Pro 7.1 that got the Atmos/DTS:X upgrade. Then I have an HDMI connected in the Soundbar's ARC to the OneConnect Box's ARC. I play an Atmos content 4K blu-ray and the Soundbar shows Atmos but the TV shows PCM and the sound is really bad. Not an Atmos experience. I feel like I connected everything right and the settings on the BluRay player are correct but I really could use somebody with more expertise here. Any advice?
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10-24-2019
06:03 PM
1 Like
I got a number for the update today so maybe it's coming soon. update 1324.1
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10-24-2019
05:27 PM
So after trying to teach myself (I'm a complete beginner to Audio) about eARC, Atmos and everything, it seems my $5000 Q900 doesn't do Atmos. It doesn't have the capability and the HMDI 2.1 (port 4) might not have the chipset to accept an eARC firmware update and pass it to my Nakamichi Sound System. Nakamichi said that if my TV does have eARC capabilities, it would be able to process Atmos through its ARC but I've read that if all devices involved don't all have eARC, it won't work. I've also tried connecting my devices to the Soundbar and then the HDMI ARC to the HDMI Port 4 on the One connect, and it shows Atmos on the Soundbar but it's definitely not Atmos. The sound is soft and not encompassing at all. The Expert Settings on the TV just say PCM with no option of DD or DD+. The only thing I can do is stream through the built-in NetFlix and Prime Apps In DD+. My Sony BluRay Player only does DD, no DD+. I spoke with Samsung today 10/24/19 and they told me an update (1324.1) is almost ready to launch but not manually available for download yet. Of course, they couldn't disclose what's included in that update and I'm doubtful that the hardware is capable to accept an eARC upgrade. I sincerely hope that Samsung can figure this out or offer an option to be able to purchase a "Ready to Go" OneConnect Box that has multiple HDMI 2.1 Ports (for PS5 and Scarlett, 4K Players, Sound Systems, etc.) and eARC. I spent a good chunk of cash to have an "experience" when I'm home watching movies or playing games and all I feel is completely disappointed with Samsung right now.
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10-23-2019
08:35 PM
I have the 75" Q900. After spending thousands on the TV, purchasing a 7.1 Nakamichi Surround Sound System and new 4K Player (all i thought supported Dolby Atmos), I finally called tech support to find out why I wasn't getting Atmos (it's in the freaking Expert sound settings!! Dolby Digital plus and Atmos Capability button!) After numerous calls, I was also told there was a new update coming as well. I called on 10/22/19. I'm praying that it includes an eARC firmware update and hope that will allow for Atmos to pass through. We do have a HDMI 2.1 port (#4) for a device and from what I've read, sounds like the 2.0 can still be upgraded. If this doesn't get fixed, I'll sell the TV and buy a different brand and model that supports the best available video and audio (LG or Sony). It's my fault for not doing even more in depth research than I already did before purchasing, but it seems crappy to spend that much money for a top of the line model and not have that support.
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10-23-2019
12:20 AM
I received a second call from Samsung's customer support and they were surprisingly very helpful and understood the issues I am having. We went through Power Cycling and different settings and they believe the cables I'm using are absolutely fine. The conclusion is that it's something with the software in the TV that's not sending the appropriate signals. It's not a hardware issue. They did mention that there is a new update that is almost cleared for release but still finishing up testing. Seems like a very generic answer but I guess we will just wait and see. Is eArc a hardware upgrade or programming upgrade or both? I'll google that.
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10-20-2019
09:15 PM
Talked with Samsung Customer Support and they are saying it's Nakamichi. I will call them tomorrow.
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10-20-2019
11:23 AM
I'm not getting Dolby Atmos on my Samsung Q900 75 inch 8K TV. I've read multiple forums and have tried multiple connections. I can get Dolby Digital Plus through TV Apps but not Apple4K or PS4Pro, only digital or PCM. Here's what I've tried and my equipment. Equipment: Samsung Q900 75" AppleTV4K PS4Pro Nakamichi Soundwafe Pro 7.1 2018 with Atmos, DTS: X and SSE Update, Dolby Vision HDR10+ 8K HDMI 2.2 cables AppleTV4K Atmos Setups and results: 1. AppleTV4K connected to OneConnect Box and Nakamichi ARC to One Connect ARC Results: Samsung Expert Sound Settings -only Dolby Digital - DolbyDigital+ not available (NO ATMOS) Soundbar reads only Dolby Digital Dolby Surround. 2. AppleTV4K connected to Nakamichi HDMI 2.2 Port. Results: Samsung Expert Sound Settings- Only PCM available, however, Nakamichi shows Dolby Atmos. Dolby Vision and HDR not working. I've spent a small fortune and thought I bought all the right equipment that's compatible to play the best Video and Audio but none of it works in unison. Questions: Anything else I can try or change in my settings or setup? Or do I just wait for a software update from Samsung and/or Apple? Is my Q900 able to have eARC with its current hardware or is it just a possible software update or patch coming in the future? I really hope Playstation 5 comes out ready to roll with all the right hardware, compatibility and software to take advantage of the TV and Soundbar Capabilities.
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