Hello all, Just a little rant i guess. I'm super upset right now. ok now that is out of the way. Just got off the phone with Samsung. Total Disapointment with this company. Baught my wife the galaxy watch for her birthday 4 months ago. She is a banker and wears it for about 4 hours a day while at work then comes home and puts it on the night stand. Does not swim, run, jump, shower, etc. with it. well, the cover came off on her wrist last week. and i said hmm thats odd ? the sensor was moving all around the case and the Cheap "elmers glue" they put on it was looking like a freshly cooked cheese pizza. So, i took it to bestbuy and they said basically screw you send it to samsung. soo i did. i received an email today saying my 4 month old watch was damaged. Really ? ya, Basically saying i abused the watch. sorry. thing looks brand new. anyway now mind you i only sent it to them so they could put more then just bubble gun under the cover but said there was water damage. "seems to be a generic response for Samsung" i said interesting. water damage in a suppossed water proof watch. him. and they said ya we will fix it for $145.06. I explained to her all i wanted was the cover re applied. and she told me that would be the price of the repair. i told her i wasnt paying that. to send it back. they sent me an email right away. here it is. Std. Repair Fee : $64.95 LCD Assembly Repair Fee : $0.00 PBA Repair Fee : $69.05 Care Pack Fee : $0.00 LCD Repair Fee : $0.00 Subtotal : $134.00 Tax : $11.06 $145.06 Then the next one said We regret to inform you that your service order has been Cancelled by Agent.
Cancelled Reason: Customer Request (by agent)
Please refer to the definitions below to clarify the Cancelled Reason:
Non Defect (Working Properly) - The device is being returned as there was no trouble found.
Cancelled by POP - The proof of purchase provided does not meet Samsung warranty requirements. Example: Electronic Serial Number not listed.
Customer Request - The service order has been cancelled by customer's request.
Cancelled Hold for Price - The device is being returned unrepaired due to non-payment for out of warranty repair charges.
They say non defect(Working Properly} but in the first email wanted to charge me 145.06 for repairs. lol Unbelievable. Sorry for the rant on this but the public needs to know how samsung does buisness. N.P. I'll fix it myself. But it will come at a cost to samsung. I will never have another Samsung item in my house again. R.I.P. Samsung
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