We bought ours a couple of years ago. We bought it from a local appliance store that went out of business about 9 months after we bought the washer and dryer. We had the issue after they had closed, and we had this problem start on a dryer. I had to do some research to try to figure out the issue, and was finally able to figure it out. Now we are less than a year after fixing the problem, and the belt broke. I was able to replace the belt, but now it is making a very loud screeching noise. I don't know what we need to do about the issue, but the have the same issue happened twice in a year is not good. I'm getting tired of always having to try to troubleshoot this issue. That does not even include the dial portion of the washing machine being broke for a long time as well. I have to say I'm very disappointed but Samsung. Everything we've ever gotten from Samsung has been great, until we got the washer and dryer. Maybe have to rethink buying so many items built by Samsung.
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