Update: After posting on this forum, @SamsungGill reached out to me directly within 15 minutes. Thank you very much! After some short correspondance, he set me up with covered parts and labor with a local Samsung service company. The service company contacted me within a couple days and scheduled a repair date the following week. On the repair day, the service rep contacted me to let me know the part (front panel) was actually out of stock and they placed a new order for it. Later that week, the service rep called again to reschedule the repair for today. The technician came out this morning, swapped out the panel and was finished in 20 minutes! Overall, this was a very smooth and painless process. While interacting with people from Samsung and their contracted repair company, I was very friendly and provided as much detail about the problem as I could. All who helped were very professional and courteous, and I am very happy with the outcome. Thank you to Samsung for standing by their product, even after warranty!
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My UN55KS8000FXZA has the same problem as so many other people in this thread. Vertical blue and green lines covering most of the screen on all inputs, including menus. The TV just went bad after 2+ years of working fine. I've checked various input sources and swapped cables, but the problem persists. It's very frustrating that a supposedly high-quality TV becomes 100% unusable right after the warranty coverage period. Considering how many other people have the same exact issue, Samsung must know this is a widespread factory defect with the panels in this model. Can someone at Samsung please help with out-of-warranty repair, please? @SamsungLarryK @SamsungJam @Anonymous @SamsungGill @SamsungTam @SamsungRei Thank you in advance!
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