I submitted my phone for trade in 5 months ago in June, and I still have not received my Visa gift card for my trade in. I have contacted customer support and have multiple e-mails from Samsung Tier III Promotion Support with unhelpful messages such as keep waiting. I need a resolution on this. The estimated wait time for the Visa gift card is only 8-12 weeks after receiving the confirmation email with trade-in value estimate. It has been 21 weeks.
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