Hi - I am also having the same issue as desribed.  Upper washer on the Flex machine throws error code 1dC4 and wont clear even though door click shut correctly.   Washer is a  WV60M9900A*.   The button next to the latch is present, I click the door shut and make sure the top lid is closed as well. Can you provide the link so i can send you my serial number. ... View more