Update: I went to a samsung service center to get this problem checked. They concluded that the phone hardware has a problem and recommended a repair (limited warranty). Got the phone repaired after 2 hours. I was told they replaced the bottom part of the phone...the usb c port. USB C headset connection seems a little better but still cuts off audio and video playback from time to time when the phone's in my pocket - which doesnt happen at all with my previous samsung phone using a standard 3.5mm audio connection. This is so frustrating...to be having this issue with a premium phone. Bluetooth headset maybe the only way to avoid this issue. But then again...i shoudn't have to resort to this if the phone was ok. I plan to bring the phone back to the service center to hear what they have to say next. I'll update again next time. @userMcaPpPs7yH wrote: Hi, Yes, im using the one that comes with the phone.
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Hi. I have the same problem with my note 10 plus. Any solution? Its very disappointing to have this kind of issue with a phone worth $1500. I always have to hold my phone when playing music. I cant even put it in my pocket or bag as a slight movement interrupts the music playback. @userBTSIuYXDQc wrote: UPDATE : Tested headphones with other usb c device the earbuds work fine, without causing music and videos to keep pausing with the slightest of movement. and therefore its either a design flaw on the phone or a defective usb c port on the phone. Either way how does this get pass a QA test at samsung? Out of the box the port is defective... the usb design on the note 10 doesnt feel very solid? Why so much play with the cord to begin with? Charger and earbuds have SO MUCH PLAY over time I'm sure this will cause issues. Telus has offered me a replacement phone at no extra charge and will be sending this one back. Unfortunately I have some doubts how long the port will last with a replacement after all of this.... and if it fails again or the earbuds stop working samsung should compensate for the defective device or send out wireless buds for those who cant listen to music and dont have the option to get a replacement phone after spending $1500.00 dollars on a defective device out of the box.
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