I'm sorry to hear that you're locked out of your phone. I think I may be able to help you reboot into recovery mode so that you can use your device without doing a factory reset . This happened to my wife's S8+ and this is what I did Please follow these instructions: • Press and hold the Power+Vol Down button until the screen turns off. • As soon as the screen shuts off, Press and hold Power+Bixby+Vol Up to boot into recovery mode. • Use the volume buttons to navigate up/down. • Select the Clear/Wipe Cache Partition option>Press power to select>Press power to confirm. • Once complete, select the reboot to system option. *Please note that the device will require the original password to activate the device. I hope this helps someone as it did for my wife!
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