Hello. I recently bought a renewed galaxy note 9 off of amazon. It came unlocked and without a sim card. Everything works fine, except when I try to install the android 10 update. The phone will download the update, but when it restarts to install the update, it says error at 27%, and the message: " Failed to Update software, visit samsung service center," pops up. I tried everything up to factory reseting the phone, but the same error message pops up. I also tried downloading the update connected to a computer over smart share, but the download marker just stayed at 0% for the 30 minutes I tried. Is there something wrong with the phone, and should I return it to amazon and get a new one? Or is this a common issue among other unlocked note 9s. Thanks.
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