01-04-202006:10 PM (Last edited 01-04-202006:18 PM) in
I read through 14 pages of the community forum on this very topic. A couple of people suggested that there was some wiring loose. Maybe. Our washer is a top loader, model WA45H7200A, has been used for 2 years, but it is out of warranty, of course. The fix that our handyman friend discovered was: https://www.youtube.com/watch?v=25kVSQqNq2Q The springs were simply too weak to take on the spin cycle when there was > 1 laundry basket of clothes. Empty or very small handwashing-size loads, it was totally fine, but 1 laundry basket full, or bath towels, forget-about-it. Supposedly, you can buy new springs (for some models, but possibly not all) for around $70. Our handyman friend put some old hose around the springs to make them stiffer and give them support, and now the washing machine actually is VRT, as claimed by Samsung's marketing dept. Hope this video will help others, as Samsung customer service has not been forthcoming about this very common issue. I don't agree with paying a Samsung technician $400 for a non-guaranteed service call for a $700 machine that is pretty new. Good luck.
... View more