I apologize that you have had to go thru this. Please send your previous ticket number via private message. I will do my best to make this right.
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Sounds like we need to get a service technician to make a return trip. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001946/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#a-sheet-of-ice-forms-in-the-refrigerator If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01110565/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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I do not believe that there this an option for this but you can check the user manual here in case I missed something. https://www.samsung.com/ca/support/model/ME19R7041FS/AC/
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Try plugging your unit directly into a wall socket. I have no idea why this fixes issues with a lot of tv's but somehow it tends to work. Also, use an Ethernet cable to try to update the unit. Then go back to using your unit as normal.
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I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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hey, give this a shot: https://www.samsung.com/us/support/troubleshooting/TSG01202526/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01003027/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Have you attempted to turn the range off at the circuit breaker for 3 minutes, then turn it back on? If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Have you attempted to update the unit? A factory reset may be just what the doctor ordered. Also, try having your unit connected through an Ethernet cable and plugged directly into a wall socket.
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I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Thank you for this info! As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitlocationsite.html
Thanks!
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001475/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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Are you receiving any error messages? Are you connected through wifi or ethernet cable/? Do you have the unit plugged in a wall socket or surge protector?
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01111141/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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I understand that these steps say subwoofer but humor me and give them a try https://www.samsung.com/us/support/troubleshooting/TSG01109876/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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While we certainly stand behind our products, we offer the full one-year manufacturer's warranty from the date of purchase to cover the cost of any repairs that may be needed. If a device falls outside of this warranty period then the cost of repair would then fall on the owner. We understand it is very disappointing for any manufactured product to fail, whether in-or-out of warranty. Samsung believes in building quality products and makes every effort to meet all customer expectations. However, over time, it is possible for a manufactured product to require service or repair. I sincerely apologize for any inconvenience in this matter. In the meantime, give this link a shot:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01002001/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
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