I have a 3 1/2 year old Samsung top loader active wash aqua jet vrt and was having trouble getting towels to smell clean and had started seeing dirt in freshly “washed” loads. We now have flaky brown residue come up in every wash, even after multiple self-clean cycles. We pulled up the agitator and found tons of mold in and around the bottom. There is no way to clean under the non-stainless piece beneath the agitator and there is mold between the plastic and stainless agitator with no way to separate and clean. My son has terrible eczema and mold allergies and has had constant congestion. Now I know why. I do not want a technician because it is plain to see from what we discovered -and the many posts and comments online- that this is unfixable beyond replacing entire pieces. I want a refund or a new unit that does not come with preexisting design and safety flaws. This is the first new washing machine I have ever purchased and I have lived in many rentals with old decrepit machines previous to this. They were all superior to this product which, instead of cleaning our clothes, it actually contaminates and stains them with mold.
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