If the issue does not happen while in safe mode, this means a third party app is causing the issue. If you have tried all of the steps in this thread, a reset is recommended next before opting for repairs. Here is an article for completing a reset:https://www.samsung.com/us/support/answer/ANS00062029/
For repair options you are welcome to visit your local uBreakiFix for walk-in repair options, or you can call us directly at 1-800-726-7864 for ship-in options.
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The Galaxy A11 does indeed have a QR scanner built into Microsoft office as well as the camera. However, this article shows there are no settings for it to be turned off or on in the camera app, it's just on by default. The article states the option for QR scanning can also be found in your Quick Panel: https://www.devicesfaq.com/en/read-qr-codes/samsung-galaxy-a11?fbclid=IwAR2H9bsDuZEYUjUwh590FYAPOMUP7pw4i-piPRR426wu21rY8mNpq3KfY8E
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In order to set up the Pattern, it would have required you to set up a back-up password which would have been text-based. There is no by-pass for this reactivation lock without replacing the motherboard.
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Very sorry to hear of this, I know that must be frustrating. If the headphone jack is not functioning, repairs would be the only way to fix it. Sadly the USB-C port on models with a separate headphone jack is not set up for audio use so you would be unable to use an adapter. You are welcome to visit your local uBreakiFix for walk-in repair options: https://www.ubreakifix.com/locations Additionally you can call our support line at 1-800-726-7864 for ship-in repair options. :)
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Honestly if a factory reset was of no success, repairs are the general next recommendation in order to have the phone evaluated. You are welcome to call us at 1-800-726-7864 in order to look into your options or you can visit your local uBreakiFix for walk-in service options.
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Please note, Private messages can not be sent and links cannot be clicked on when using the Members App. You must access the Community from a web browser in order to use these links. To avoid using a link, simply visit the profile of the moderator or user you wish to message and click the option at the top for "Send a Message".
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You can always try using Smart Switch to force the latest update, as well you have the option to visit your local uBreakiFix as mentioned by others in this thread to have them flash the software for you.
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We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Repairs would be recommended if the following steps do not work: https://www.samsung.com/us/support/troubleshooting/TSG01003250/
You are welcome to call us directly in order to look into your repair options at 1-800-726-7864.
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This message is sent through the SmartThings App, so a Samsung phone with the app installed would indeed be required. I apologize for any inconveniences this may cause.
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Honestly if you have tried the steps listed here with no change, repairs would be the next recommendation:
Are all your Apps are up to date? You have 2 places that you'll need to look, Google Play store and Galaxy app store.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions: https://www.t-mobile.com/support/devices/android/samsung-galaxy-s10/wipe-cache-partition-samsung-galaxy-s10
Restart your phone in Safe mode. This is just to help figure out of its being caused by an app that you can simply uninstall. Instructions: https://www.samsung.com/us/support/answer/ANS00062983/
Factory Data Reset. This option does wipe the device completely so you will need to make sure any important data has been backed up to a secondary source prior to completing this. This is completed using the Backup and Reset options in your settings.
If you find repairs are the last option based on these steps, you are welcome to call us directly in order to look into your repair options at 1-800-726-7864.
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I would recommend speaking with our ECG team directly regarding this with the below contact information:
This team is available for calls Monday Thru Friday 9AM-6PM EST.
1-855-795-0509 option #6
Alternatively you can also reach this team by email:
support@samsungecg.zendesk.com
If you reach out, please make sure to provide your Community Username to the ECG Team!
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I would honestly recommend service repairs in order to re-flash the software. This is often a free service you can have done at your local uBreakiFix regardless of warranty coverage: https://www.ubreakifix.com/locations
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On the contrary, we would like to gather this information in order to set you up with our specialized team who will then look into what's going on and offer any possible options we have for you. In order for us to offer any help, this is the process we must use. I apologize there wasn't something else we could offer.
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I'm a little confused, as this is on the Galaxy Buds board it led me to think you have the buds and are connecting them to the wearables app when attempting this. Is this correct?
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We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Do you happen to use Dark mode on your phone? Here is an article that may be helpful if so: https://www.samsung.com/us/support/troubleshooting/TSG01208985/
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Oh no! I'm sure that's super frustrating to deal with. In order to look into possible replacement options, you'll need to call our support line directly at 1-800-SAMSUNG. I sincerely apologize for any inconveniences caused.
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If the steps that SamsungAdam has posted are of no success, repairs would be the next recommendation. You can always call in to get details on our ship-in options, or you could visit your local uBreakiFix for walk-in repair options: https://www.ubreakifix.com/locations
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This feature has been moved and renamed "remove" under One UI 3.0, it is no longer called "remove animations." Here is a link that may help: https://www.youtube.com/watch?v=d3hKK9W0PKw
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You can try the third party pixel refresh app like Diaboyos suggested, or you can load the phone into safe mode to see if it shows up there. Honestly though, repairs would be the only way to fix it if the pixel refresh apps do not. You can always visit your local uBreakiFix for walk-in repair options: https://www.ubreakifix.com/locations
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We are unable to speculate on the release of any updates. Typically unlocked devices are some of the last devices to get major updates as the carriers send the software out to the devices once Samsung has sent out the approvals. You always have the option to try using Smart Switch to push the update or you can speak with your local uBreakiFix to see if they have the latest software available to push.
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Samsung cannot guarantee the compatibility with non-Samsung devices. It is recommended to continue speaking with Apple regarding this connection.
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I would recommend reaching out to our eCommerce team or your carrier regarding possible restock. eCommerce can be reached at 1-855-726-8721.
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The Beta is no longer active, the full release has been sent out. If your model is compatible with the latest updates, you can usually check on Smart Switch or through your local uBreakiFix to see if the update can be pushed to your device.
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