Black Hole
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01-29-2022
09:21 AM
Repair fees are determined by the technician at the time of evaluation, the standard fee or typical minimum is around $70 for a baseline for you. You are welcome to check with uBreakiFix in your area for better quotes: https://www.ubreakifix.com/locations
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01-18-2022
12:19 PM
In the event of an actual hacking it is recommended to factory reset your phone, change all passwords to all accounts, and speak with your carrier directly.
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01-18-2022
11:52 AM
Good afternoon, I certainly understand the frustration. Your phone could have been hacked but more than likely your phone isn't hacked and this is just a pop-up trying to get you to click on something. Once you would click on it, you would then be asked to download something and your phone would then be compromised. To prevent this, you can use something like Malwarebytes or Bitdefender to scan for possible malware on your phone. As far as tips for using your phone, you can always check out www.samsungsimulator.com and find your model down at the bottom for a step by step walkthrough guide on common menu options and features.
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01-12-2022
12:31 PM
10 Likes
SamsungUS no longer has these available directly from Samsung, you are welcome to seek 3rd party retailers or other online options for these kits.
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12-22-2021
10:11 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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12-18-2021
09:14 AM
10 Likes
Samsung does not manufacture an adapter for this, but you may be able to find a third party one that will help. Samsung cannot guarantee compatibility with non-Samsung devices, but it will depend on what you're trying to attempt. If its just listening to music/sound it should work just fine for you, cannot be sure it would work with data transfer or charging.
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12-10-2021
04:22 PM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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12-02-2021
09:59 AM
1 Like
Unfortunately both our carrier tablets, meaning the ones which have phone capabilities, and our wifi only tablets are not compatible with Tizen software. Tizen is the software which runs on our watches, including the watch 4 as it is integrated with the wear OS for that model. As the watches do not support Google Mobile Services, even the older model watches would be incompatible. I sincerely apologize for the inconvenience caused.
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11-19-2021
01:13 PM
10 Likes
It is possible the battery simply ran out, or there is not a Samsung phone within close enough vicinity for it to ping. Here is an article with some information that may help: https://www.samsung.com/us/support/answer/ANS00088244/
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11-18-2021
09:39 AM
We have escalated this to our specialists, in the meantime it is recommended to submit an error report through the Members app using the steps below:
Open Samsung members app -> log-in with Samsung account -> Explore -> press “+”sign -> Add frequency /issue description -> send
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11-17-2021
02:19 PM
Nearby scanning is used to connect to wireless networks, such as your home network or a public access point like what McDonalds or other restaurants use. This cannot be disabled as it is written into your operating system. In cases where you need to preserve battery, you can disable your bluetooth and wi-fi temporarily to prevent the nearby scanning from pulling from the battery.
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11-12-2021
12:07 PM
1 Like
If the nib can be removed from the slot, you can absolutely just replace it with a new one. Replacements are not currently available directly from Samsung, but third party options are available and have been reported by other users to work just fine with no issues. Unfortunately though, if the nib is stuck in the pen, a replacement pen would be recommended. You can have this exchanged under warranty by calling us at 1-800-726-7864 directly.
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11-12-2021
11:27 AM
Unfortunately physical and liquid damages are indeed not covered under the limited warranty. Our service technicians reach out to our Technical Support Specialists for the determinations on warranty coverage, once this determination has been made it cannot be overturned. You are welcome to call us directly with further questions regarding warranty coverage at 1-800-726-7864. Here is a link to the full warranty terms for your reference: https://www.samsung.com/us/support/warranty/
https://downloadcenter.samsung.com/content/UM/202109/20210929005725284/Galaxy_Watch_Active4_IBG_TC_062221_FINAL.pdf
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11-06-2021
09:51 AM
1 Like
Samsung does not currently have the OEM pen nibs available, third party retailers would be your only option at this time.
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11-05-2021
01:14 PM
10 Likes
Read receipts are controlled by your carrier, I would recommend reaching out to them directly to ensure its been enabled on your line.
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11-05-2021
11:32 AM
I can certainly understand how frustrating duplicating text can be. Have you tried the steps listed in the solution here: https://us.community.samsung.com/t5/Galaxy-S20/Duplication-of-text-phrases-using-voice-to-text-NOT-duplicate/td-p/1908424
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11-03-2021
10:21 AM
Apologies for any confusion, we cannot guarantee a third party app will have this function. I can tell you that this is the default setting for the preinstalled apps as well as many of the third party apps I myself have tried. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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11-03-2021
09:06 AM
1 Like
Good afternoon! Wi-Fi-Calling is a feature controlled by your carrier. You would need to reach out to them directly regarding this feature.
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10-29-2021
11:56 AM
I can understand your frustrations, we can only provide the troubleshooting we have available from our side of things. Since the issue is with Google's Family link supervised accounts directly, we would really recommend reaching out to their support for better assistance with the issue.
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10-29-2021
10:05 AM
If the steps SamsungQue has posted above are not showing as available in your settings, this means your carrier does not support the use of signatures on SMS messaging services. You will need to follow up with them directly should the settings be unavailable to you in order to provide your feedback.
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10-28-2021
12:52 PM
1 Like
Unfortunately we are unable to speculate. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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10-27-2021
04:57 PM
Good evening, I can certainly understand how frustrating this must be to deal with. I would like to look into this for you to see what I can offer, mind shooting me a private message here with your most recent ticket number: https://bit.ly/3pE8Pkc
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10-27-2021
10:30 AM
Honestly if troubleshooting has not helped, and the port will not recognize any cables, repairs would indeed be recommended. You are welcome to give us a call directly at 1-800-726-7864 in order to discuss your repair options.
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10-26-2021
09:44 AM
Good afternoon, I can certainly understand your frustration. Unfortunately there is not a way to test a false positive without repairs. Here are some steps you can try that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001449/ However, if these steps do not help repairs would be your next step. You are welcome to give us a call at 1-800-726-7864 directly in order to go over your repair options.
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10-23-2021
11:03 AM
Good afternoon, I can certainly understand how frustrating it is when we face compatibility issues with our devices. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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10-22-2021
12:33 PM
20 Likes
SMS Signatures is a carrier based feature, due to this you would need to reach out to them directly for possible support of this feature.
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10-20-2021
04:07 PM
1 Like
Due to copyright infringement laws, the code used to unlock your device must come from the mobile service provider. The carrier can verify proper ownership and protect our customers’ identity, as well as existing service contracts. We apologize for any inconvenience, but we would be unable to assist with carrier locks.
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10-20-2021
08:58 AM
20 Likes
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
10-16-2021
11:50 AM
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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10-16-2021
11:25 AM
Good afternoon, I am sorry to hear. I would recommend reaching out to our Accounts team at (855) 795-0509 directly.
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