About StephanieNikki

absurd · Monday

Here to say that hitting delete worked for me. All photos still there and no more prompt for password.

userXPhbqstvtE · ‎04-05-2022

Upon more testing, I have to walk back the comment about getting walking/no GPS to match my other devices (that I trust). So... There is nothing about the calorie burn on this watch that is believable and it has been that way on every Samsung watch. This will be last one. I might try a fitbit.

Samsung_Moderator · ‎03-30-2022

Thank you for reaching out. I can certainly understand your frustration with the HRM not working as expected. Important: This device and related software are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. Give this link a try for some steps to assist in getting more accurate HRM readings: https://www.samsung.com/us/support/answer/ANS00083511/ If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for further assistance.

userwhq3AjgRwE · ‎03-24-2022

Hi.. the latest update broke Galaxy buds 2 for me.. though it connects via Bluetooth the Galaxy wearable app no longer works.. I have Galaxy buds 2 right? But the wearable installs the Galaxy buds default app and it doesn't connect with the buds2.. this happened after latest update please help!

vorear · ‎03-20-2022

Came here looking for this.

StephanieNikki · ‎01-29-2022

Repair fees are determined by the technician at the time of evaluation, the standard fee or typical minimum is around $70 for a baseline for you. You are welcome to check with uBreakiFix in your area for better quotes: https://www.ubreakifix.com/locations

StephanieNikki · ‎01-18-2022

In the event of an actual hacking it is recommended to factory reset your phone, change all passwords to all accounts, and speak with your carrier directly.

StephanieNikki · ‎01-12-2022

SamsungUS no longer has these available directly from Samsung, you are welcome to seek 3rd party retailers or other online options for these kits.

Kboom · ‎01-02-2022

Yep

StephanieNikki · ‎12-22-2021

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

user4ZPWpSNl6x · ‎12-22-2021

It don’t make any sense that Samsung does not allow Carrier Tablet connecting to Watch 4. The marketing efforts of the two class of products are cancelling each other. Think about pls

StephanieNikki · ‎12-18-2021

Samsung does not manufacture an adapter for this, but you may be able to find a third party one that will help. Samsung cannot guarantee compatibility with non-Samsung devices, but it will depend on what you're trying to attempt. If its just listening to music/sound it should work just fine for you, cannot be sure it would work with data transfer or charging.

useryWdw0kLvW6 · ‎12-16-2021

Chuxster has summarized my z flip 3 screen blob experience perfectly. This is a manufacturing issue, not an abuse issue. We should report this to the powers that be.

StephanieNikki · ‎12-10-2021

Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

Members_6x8zLdF · ‎12-04-2021

I hope you did not buy the watch. My Active2 was gifted to me on May 28, 2021 and now the touch screen does not work due to "water damage". Samsung told me that it would cost $209.98 to fix it even though the watch cost $219.99. The cause of the malfunction was probably water damage, but it was not my fault that the back of the watch was not properly sealed, allowing water to leak into the device. Now, I am out of a watch.

userXg8CjtRdlg · ‎11-26-2021

When I open the program it crashes. It's not resolved yet? I don't see some solution yet. Anyone help me, please?

Jesset5 · ‎11-22-2021

From watch for the phone and other settings

StephanieNikki · ‎11-19-2021

It is possible the battery simply ran out, or there is not a Samsung phone within close enough vicinity for it to ping. Here is an article with some information that may help: https://www.samsung.com/us/support/answer/ANS00088244/

StephanieNikki · ‎11-17-2021

Nearby scanning is used to connect to wireless networks, such as your home network or a public access point like what McDonalds or other restaurants use. This cannot be disabled as it is written into your operating system. In cases where you need to preserve battery, you can disable your bluetooth and wi-fi temporarily to prevent the nearby scanning from pulling from the battery.

SamsungRei · ‎10-26-2021

Hello, I understand how concerning an allergic reaction can be. Samsung is reviewing these incidents on a case-by-case basis with our specialized team. The quickest way to speak with the specialized team is by calling 1-800-726-7864. When you call them please be sure to have the following information ready. Name, Street address, Email, Best Contact number, Full Model and serial of the buds, and a photo of the affected ear. Please also have any medical paperwork available if you had to seek medical attention due to the reaction. If you do not wish to speak over the phone, we recommend reaching out to our Live Chat team for assistance with this, They can be reached by clicking this link: https://www.samsung.com/us/support/?chat=auto And as always, if you have any additional questions, you can reach out to one of our moderators directly by clicking on a Mod's name and selecting the message option. Alternatively, you can click the following link: https://bit.ly/3fbRevo We'd be happy to help any way we can. Wishing you a speedy recovery!

Cvickers419 · ‎11-13-2021

My keyboard has been doing something similar to me too but just for typing. It will type a word twice when I definitely typed a new word. For example. If I typed the sentence, here we go then. It would type here we go go then. Things like that. I don't get it.

Cvickers419 · ‎11-13-2021

But I can't use the Samsung theme I love on Google messages and then I have to reset all the notification sounds for each person again and I just want it to work like it did before they sent me a new stupid 5g Sim card pretending it was an upgrade....haha

StephanieNikki · ‎11-12-2021

If the nib can be removed from the slot, you can absolutely just replace it with a new one. Replacements are not currently available directly from Samsung, but third party options are available and have been reported by other users to work just fine with no issues. Unfortunately though, if the nib is stuck in the pen, a replacement pen would be recommended. You can have this exchanged under warranty by calling us at 1-800-726-7864 directly.

StephanieNikki · ‎11-12-2021

Unfortunately physical and liquid damages are indeed not covered under the limited warranty. Our service technicians reach out to our Technical Support Specialists for the determinations on warranty coverage, once this determination has been made it cannot be overturned. You are welcome to call us directly with further questions regarding warranty coverage at 1-800-726-7864. Here is a link to the full warranty terms for your reference: https://www.samsung.com/us/support/warranty/ https://downloadcenter.samsung.com/content/UM/202109/20210929005725284/Galaxy_Watch_Active4_IBG_TC_062221_FINAL.pdf

jperez120 · ‎11-06-2021

Gotcha, ok will do, I was just on the fence about it I don't care about OEM or aftermarket as long as they work. Thanks 🙂

StephanieNikki · ‎11-03-2021

Apologies for any confusion, we cannot guarantee a third party app will have this function. I can tell you that this is the default setting for the preinstalled apps as well as many of the third party apps I myself have tried. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

StephanieNikki · ‎11-03-2021

Good afternoon! Wi-Fi-Calling is a feature controlled by your carrier. You would need to reach out to them directly regarding this feature.

SamsungRyder · ‎11-01-2021

Hi, thank you for replying! If we need anything further, we will ask via the private messages. Just keep an eye out for replies from us, and we will be able to take things from there. Thank you!

StephanieNikki · ‎10-29-2021

If the steps SamsungQue has posted above are not showing as available in your settings, this means your carrier does not support the use of signatures on SMS messaging services. You will need to follow up with them directly should the settings be unavailable to you in order to provide your feedback.

StephanieNikki · ‎10-28-2021

Unfortunately we are unable to speculate. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.

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