Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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Oh no! I am very sorry to hear of this explosion of the charger, and can definitely understand your concerns, which we take very seriously. We would need to get this over to our specialized team who can assist in this matter. First, we would need more information. If and when you are able, please send me a private message, either by clicking on my profile and clicking Send A Message. Please make sure the private message contains ALL of the following:
Full Name: Physical address (including city, state, and zip code): Email Address: Best Contact Number: Alternate Telephone Number: (If Available) Model Code: Serial/IMEI Number (of the phone the original charger came with): Thank you in advance for your response, I hope all is well, and that you are okay.
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I am very sorry to hear that you are having difficulty with T-Mobile on unlocking your Flip 3, and can understand the frustration. Since the carrier is the only entity capable of unlocking your device, you would have to continue going through them to resolve. I apologize for the inconvenience.
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Hi, I am sorry to hear of you not getting cellular service, and can definitely understand the frustration! There are other things you can do while staying in contact with the carrier, such as https://www.samsung.com/us/support/troubleshooting/TSG01001613/ and clearing your device's cache partition. Follow these steps to help smooth out device behavior:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles. • Press and hold the Volume Up button and the Home button. • While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons. • Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select. • Select reboot system now. Option is highlighted, utilize the Power button to select.
Another thing to try is Safe Mode, to see if any third-party applications may be the root cause of the behavior. Try this guide here: https://www.samsung.com/us/support/answer/ANS00062983/
If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience.
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02-07-202212:18 PM (Last edited 02-07-202212:24 PM) in
02-07-202212:18 PM
I am very sorry to hear of your Contacts app not letting you scroll past "L", and can understand the frustration and inconvenience this can cause. If your phone or tablet is misbehaving, it's possible that a third-party app is causing the issue. To figure out what app is acting funny, you can use the Safe mode feature. In Safe mode, your device won't run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem. Give this guide a look: https://www.samsung.com/us/support/answer/ANS00062983/
Additionally, you can clear your device's cache partition, which can help smooth out device behavior. The steps are:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles. • Press and hold the Volume Up button and the Home button. • While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons. • Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select. • Select reboot system now. Option is highlighted, utilize the Power button to select.
If the app itself is not to blame, then it is possible they may have been deleted or removed somehow. You can check if you remember some contacts by searching for them (tap the magnifying glass icon, then type what you wish to search). If they have been deleted, do not clear your device's cache, find wherever you may have backed up your contacts to (i.e. SIM card, OneDrive, Google Drive, or other storage means), and restore them.
Please let me know if this helps.
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02-02-202212:19 PM (Last edited 02-19-202202:32 PM) in
02-02-202212:19 PM
I am very sorry to hear someone got in your phone and locked your coin wallet, and can understand the frustration and inconvenience. For the coin wallet, you would need to contact the company or app developer in question for assistance in that matter. However, I can provide a helpful guide to prevent and stop violations of your device security via hacking. If you’re worried about your phone getting hacked, or if you think it may have been hacked already, there are some steps you can take to keep it safe. For example, you should only download apps using the Galaxy Store or Play Store and you shouldn’t click on malicious links in apps, texts, or emails. Give this guide a look-see: https://www.samsung.com/us/support/troubleshooting/TSG01209886/
Please let me know if this helps.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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01-16-202203:33 PM (Last edited 01-16-202203:34 PM) in
01-16-202203:33 PM
I am sorry to hear you are getting this error when making a call or text, and can understand the frustration. The first thing to try is resetting your network settings:
From the Home screen, navigate: Apps. Settings. Backup and reset.
Tap. Reset network settings.
Tap. Reset Settings. .
If applicable, enter the PIN, password, fingerprint or pattern then tap. Reset Settings. again to confirm. A "Network settings reset" pop-up should briefly appear.
If that does not help, it is recommended to contact your carrier, as they manage your data and network.
Please let me know if this helps.
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I am sorry to hear you are being re-sent old messages. Since messages are handled by the carrier, they should be contacted for a resolution. I apologize for the inconvenience.
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The answer is unfortunately not set in stone, and will vary from not only model to model, but carrier to carrier. Updates are slowly released by the carriers as they make sure of compatibility. Because there are other channels besides Samsung it has to go through first, no set dates can be given, however, all eligible devices will have the opportunity to get it. Any questions regarding a release date should be asked of your carrier.
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I am sorry to hear of the S-Pen connections issues, and can understand the frustration. There are a few different external factors that can interfere with the S Pen's function. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen. Give these two articles a try: https://www.samsung.com/us/support/troubleshooting/TSG01001833/ and https://www.samsung.com/us/support/troubleshooting/TSG01001457/
If the S Pen continues to experience connection issues after completing all of the troubleshooting, then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864 . For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
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Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
... View more
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products.
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I am sorry to hear of the lack of voicemail notifications, and can see the inconvenience from it. Since voicemail is managed by the carrier, it is best to contact them for a resolution.
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