Samsung

Hello!   I would recommend reaching out to our E-Commerce department for further assistance on this. You can contact them by calling 1-855-726-8721. ... View more

Hello!   I can understand reaching out experiencing these symptoms. Do you know if there are any updates for the device?    I would recommend checking and if there is one to download it. You can download it from the phone or from the watch, you can do so by following these steps.     Update watch software with a phone On the connected phone, open the Galaxy Wearable app. Tap the Home tab, and then tap Watch software update > Download and install. For some watches, you will need to tap About watch, About band, or About Gear to access the software update menu. To automatically download software updates over a Wi-Fi network, be sure to turn on the switch for Auto download over Wi-Fi.     Update watch software without a phone Note: These steps do not apply to a Galaxy Fit. On the watch, press the Power key, and then navigate to and tap Settings > General. Tap Update watch software to check for updates. For a Gear Fit2 Pro, tap Gear info, and then tap Update Gear software. To automatically download future updates, make sure to turn on the switch next to Auto download over Wi-Fi.   After the update, restart the watch and see if the symptoms still occur.   If it continues to show the symptoms I would recommend resetting the watch. You can do so by following one of the methods to reset below. I would recommend trying the light reset before the factory, as a factory reset will reset the phone to a condition of like being straight from the factory.   -Before resetting your watch.   Whether you plan to keep your watch or give it to a friend, you will need to back up your data before you perform the reset. This will ensure your data can be restored and that you are able to access your watch after it is reset. If necessary, turn off Reactivation lock. This lock only needs to be turned off in case you plan to sell or give the phone away.   -Reset your watch from the phone.   Please save any information you need prior to the factory reset because your personal information cannot be recovered. When it's time to reset your watch, you can do so on your phone. Just open the Galaxy Wearable app on the phone, and then touch the SETTINGS tab. Touch Find My Watch and then touch SET SECURITY. Next, touch Reset watch, and then touch RESET. If you have set a Reactivation Lock, you will be prompted to enter your Samsung account password. Enter your Samsung account password and then touch CONFIRM.   -Reset your watch.   Light Reset 1. Press Home button on your Gear Fit 2.   2.Touch Settings.   3. Scroll down and touch Gear info.   4. Scroll down and touch Reset Gear.   5.Touch Light Reset.   6. Touch the check mark.     Factory Reset 1. Press Home button on your Gear Fit 2.   2.Touch Settings.   3. Scroll down and touch Gear info.   4. Scroll down and touch Reset Gear.   5.Touch Factory Reset.   6. Touch the check mark.     After performing this restart the device and test to see if the symptoms continue.   Let me know if this helped! ... View more

Hello!   I would recommend resetting your Galaxy buds you can do so by following these steps.   First, navigate to and open the Galaxy Wearable app on your phone. For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.   Let me know if this helped! ... View more

Hello!   I can understand wanting your galaxy buds to stay connected. I have some troubleshooting we can try to see if we can get the buds to connect properly.   First I would try to reset the buds, you can do so following these steps:   First, navigate to and open the Galaxy Wearable app on your phone. For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.   If that does not help to get the buds to connect, give the next troubleshooting steps a try.   Go to Setting > Connections > Bluetooth and un-pair the buds from there Next, go to the Wearable's app and un-pair the device Then uninstall and reinstall the Wearable's app Once reinstalled reconnect the buds while they are plugged up by the power cord that came with them in the box.     After performing the troubleshooting if your buds are still experiencing the symptoms, could you please provide me with your model and serial number for your buds in a private message so I can assist you further. Hello!   I can understand wanting to use both of your galaxy buds at once. I have some troubleshooting we can try to see if we can get the buds to connect properly.   First I would try to reset the buds, you can do so following these steps:   First, navigate to and open the Galaxy Wearable app on your phone. For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.   If that does not help to get the buds to connect, give the next troubleshooting steps a try.   Go to Setting > Connections > Bluetooth and un-pair the buds from there Next, go to the Wearable's app and un-pair the device Then uninstall and reinstall the Wearable's app Once reinstalled reconnect the buds while they are plugged up by the power cord that came with them in the box.     After performing the troubleshooting if your buds are still experiencing the symptoms, could you please provide me with your model and serial number for your buds in a private message so I can assist you further. https://bit.ly/2SUXRar ... View more

Hello!   I would like to look into this for you. Was this refund issued through Samsung, if so could you please send me a private message with your ticket number so I can assist you further? https://bit.ly/2SUXRar ... View more

Hello!   I can understand wanting to use your speech to text while messaging a friend back. I would like to assist you, could you provide me with your software version?    Also, are you using the stock Samsung messaging app on the phone? ... View more

Hello!   I can understand wanting to use both of your galaxy buds at once. I have some troubleshooting we can try to see if we can get the buds to connect properly.   Since the reset will not work because of this symptom, I would like to try this troubleshooting step.     Go to Setting > Connections > Bluetooth and un-pair the buds from there Next, go to the Wearable's app and un-pair the device Then uninstall and reinstall the Wearable's app Once reinstalled reconnect the buds while they are plugged up by the power cord that came with them in the box.     After performing the troubleshooting if your buds are still experiencing the symptoms, could you please provide me with your model and serial number for your buds in a private message so I can assist you further. https://bit.ly/2SUXRar ... View more

Hello!   I can understand wanting to be able to view your product on your Samsung account I would recommend reaching out to our Media Solutions team for further assistance. They would be best equipped to help you with this, you can contact them by calling 1-855-795-0509. ... View more

Hello!   I can understand wanting to use both of your galaxy buds at once. I have some troubleshooting we can try to see if we can get the buds to connect properly.   First I would try to reset the buds, you can do so following these steps:   First, navigate to and open the Galaxy Wearable app on your phone. For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.   If that does not help to get the buds to connect, give the next troubleshooting steps a try.   Go to Setting > Connections > Bluetooth and un-pair the buds from there Next, go to the Wearable's app and un-pair the device Then uninstall and reinstall the Wearable's app Once reinstalled reconnect the buds while they are plugged up by the power cord that came with them in the box.     After performing the troubleshooting if your buds are still experiencing the symptoms, could you please provide me with your model and serial number for your buds in a private message so I can assist you further. https://bit.ly/2SUXRar ... View more

Hello!   I hope you are having a fantastic day. Could you please elaborate of the symptoms you are experiencing? ... View more

Hello!   A factory reset would allow you back into the phone but at factory settings. Before doing that, if you have a Samsung account and the credentials to log in you can go to findmymobile.samsung.com and use that info to sign in. From that site, if the device is registered to the account, it will give you the option to remove passwords with out erasing the data on the phone.    Let me know if this helped! ... View more

Hello!    Thank you for reaching out, I would like to look into this further for you. Could you please provide me with the ticket number for the exchange in a private message? https://bit.ly/2SUXRar ... View more

I would recommend clearing the cache for the camera app. You can do so by following these steps.   -Go to settings and scroll down to and select apps -In apps scroll down and select the Camera app -Click force stop -Select storage and then select clear app cache     Let me know if this helped! ... View more

Hello!     Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry ... View more

Hello!   I can understand wanting to add your cards to Samsung Pay, I would recommend reaching out to our Samsung Pay team in regards to this. They will be best equipped to assist you with this. You can contact them by calling  1-844-726-729. ... View more

Hello!   Do you have any other apps using the camera at the same time?    One troubleshooting step you can try is to wipe the cache partition on the device. You can do this by following these steps.   Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device.   Let me know if this helped! ... View more

Hello!   From what I understand, being an account holder does not give that person the ability to access another phone on the account from their own phone. I would recommend reaching out to your carrier to get confirmation that the account holder does not have the ability to access other phones. ... View more

Hello!   I can understand wanting to receive a message when it comes in. If you are experiencing symptoms where messages come through at the wrong time, I would recommend reaching out to your carrier for further assistance. ... View more

Hello!   Thank you for reaching out. I would recommend you reach out to your carrier as wi-fi calling is a carrier feature. ... View more

Hello!   If you were wanting to remove the gallery app from your home screen you can do so by tapping and holding on the app until it gives you the option to remove from the home screen. The app itself will still be on the phone and accessible through the apps menu. When moving content from the gallery to the secure folder only the content that is selected is moved and will only be able to be opened in the secure folder. For example, if I moved picture A to the secure folder, I would not be able to see picture A if I opened the gallery app normally. I would need to open my secure folder and then I could view any data that was moved there.   Let me know if this helped! ... View more

Hello!    I can understand wanting to make use of your front camera on your phone. Could you elaborate of the symptoms you are experiencing?   When did this start happening?   Does the front camera work with any other apps?   Have you checked to see if your device is up to date on the software version? ... View more

Hello!     I can understand wanting to watch videos from your phone are your tv. What type of tv are you trying to mirror your phone too?    If you have a Samsung tv this link should assist in getting your device to mirror properly. https://www.samsung.com/nz/support/mobile-devices/what-is-screen-mirroring-how-to-connect-your-smartphone-to-your-tv/   Let me know if this helped! ... View more

Hello!   I see you have done some good troubleshooting, I would like to assist you further. Could you please send me a private message with your model code and serial number? https://bit.ly/2SUXRar ... View more

Hello!   I would recommend reaching out to our Samsung Pay team for further assistance on this. You can contact them by calling  1-844-726-729. ... View more

Hello!   I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.   The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.   First, navigate to and open the Galaxy Wearable app on your phone. For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.   If you are unable to connect after this, give these steps a try.   Go to Bluetooth menu and forget the device Next, open the Wearables app and unpair the buds from the app Once unpaired, uninstall and reinstall the Wearables app Then reconnect the device to the phone like it was connecting for the first time   Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps. https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/     If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further. https://bit.ly/2SUXRar   Let me know if this helped! ... View more

Hello!   I see you have tried some troubleshooting steps already, I would like to see if we can get the buds to connect properly with these steps.   The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.   First, navigate to and open the Galaxy Wearable app on your phone. For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.   If you are unable to connect after this, give these steps a try.   Go to Bluetooth menu and forget the device Next, open the Wearables app and unpair the buds from the app Once unpaired, uninstall and reinstall the Wearables app Then reconnect the device to the phone like it was connecting for the first time   Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps. https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/     If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further. https://bit.ly/2SUXRar   Let me know if this helped! ... View more

Hello!   Thank you for being a part of the community. At this time the J3 does not support wireless charging. ... View more

Hello!   It will show registration failed if there is no SIM card or if it cannot read the SIM card, because it cannot register to a mobile network. You will have to speak with your service provider for a resolution. ... View more

Hello!   Thank you for reaching out. I see you mention that the battery was recently changed, could you please provide me with the ticket number for your service repair along with your model code and IMEI in a private message so I can assist you further. https://bit.ly/2SUXRar ... View more

Hello!   I could recommend going to Device Care in settings and check out what is using up your battery the most. I personally use my device on medium power-saving and have most of my apps set to sleep when not in use so that my phone is not expending more battery to run apps in the background. This is just my preference and works well for me.    One thing you can do to help the device run faster is to clear the cache partition of the phone. You can do so by following these steps.   Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight yes, them and press the Bixby / Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device. I see you mentioned deleting pictures. With electronic devices, whenever they get close to max internal storage used, can cause them to perform slower than normal. If your device internal storage is almost full, I would recommend looking into an SD card and move files off internal storage to that to open up space and help your device run faster.   Let me know if this helped! ... View more