Samsung

SamsungMoon · 11m ago

Hello! Thank you for reaching out. Could you elaborate on the symptoms you are experiencing?

SamsungMoon · an hour ago

Hello! Thank you for reaching out. Have you been able to reset the watch to see if your symptom still persist? You can do so by following the steps in this link. https://www.samsung.com/us/support/answer/ANS00084702/. If after performing a reset you are still experiencing the symptom I would recommend getting your device evaluated by a technician. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your device in a private message to do so? https://bit.ly/2SUXRar

SamsungMoon · 4 hours ago

Hello! Have you been able to perform the troubleshooting provided in the thread? If the troubleshooting in the thread was performed to no avail, I would also recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data. If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar Let me know if this helps!

SamsungMoon · 4 hours ago

Hello! After taking the screenshot, open your gallery and select the screenshots album. If it was recently taken you should see a bubble in the top right of the screenshots album square that says NEW. Click on this album and all your screenshots will be located here.

SamsungMoon · yesterday

Hello! I would be happy to look into your concerns. Can you please send me a private message with the below information here at this link: https://bit.ly/2SUXRar Model code: Serial Number:

SamsungMoon · yesterday

Hello! After a reset has been done to no avail I would recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data. If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar Let me know if this helps!

SamsungMoon · yesterday

Hello! Thank you for reaching out. At this time the timer sound on the watch can not be changed. I will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. Thank you for being the best part of Samsung!

SamsungMoon · yesterday

Hello! Thank you for reaching out, I can understand doing so experiencing this symptom. I would be happy to look into this further for you. Could you please provide me with the model and serial/IMEI number for the watch in a private message, along with any photos you may have of the symptom? https://bit.ly/2SUXRar

SamsungMoon · yesterday

Hello! Have you been able to reset your buds through the Wearables app? You can do so by going to Wearables app>About Buds>Reset Buds. I would also recommend unpairing and repairing your buds from the Werables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data. If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar Let me know if this helps! Thank you

SamsungMoon · Sunday

What type of devices are you trying to connect to? Are they in pairing mode when trying to connect? I would recommend trying to connect while in safe mode. You can put your phone into safe mode by following these steps. Press and hold the power button until power off, restart, and emergency mode show on the screen Tap and hold on the power off option until it changes to safe mode, then tap on safe mode The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode.

SamsungMoon · Sunday

In the Bluetooth menu, are the other devices you are wanting to connect to showing in available devices? Are you wanting to connect to both at the same time using dual audio?

SamsungMoon · Sunday

You are most welcome! I am happy you were able to get it set up. Thank you for being the best part of Samsung!

SamsungMoon · Sunday

Hello! If the troubleshooting was performed to no avail, feel free to send me the requested information in my previous post to this private message link (https://bit.ly/2SUXRar) and I will be happy to look into service options for you to get your device evaluated by a technician. Thank you.

SamsungMoon · Sunday

Hello! Thank you for reaching out. Have you checked the settings of the AOD to see what it is set to? If you navigate to Settings>Lockscreen>Alwasy On Display, scroll down to Display mode and select it. From here you can set AOD to be tap to show, show always, and show as scheduled. If you would like for it to be always showing select the show always option. Let me know if this helps!

SamsungMoon · Sunday

Hello! Thank you for reaching out. Is the widget time different than the clock in the notification bar? If so, I would recommend going to Settings>General Management>Date and Time and adjust your time to your time zone or turn automatic data and time off and then back on. Have you been able to test your device in safe mode to see if the widget is still showing a different time? You can do this by following these steps. Press and hold the power button until power off, restart, and emergency mode show on the screen Tap and hold on the power off option until it changes to safe mode, then tap on safe mode The phone will then reboot into safe mode. You will be able to check that it is by a grey transparent box in the bottom left of the screen that says safe mode. Let me know if this helps!

SamsungMoon · Sunday

Hello! Thank you for reaching out. I would recommend checking out this link with some great tips on how to download, use, and mirror your phone with Smart View. https://www.samsung.com/us/support/answer/ANS00062585/ Let me know if this helps!

SamsungMoon · Sunday

Hello! Thank you for reaching out. If after performing the troubleshooting provided in the thread to no avail, I would recommend getting the device evaluated by a technician. I would be happy to look into service options for you. Could you please provide me with your model and serial number in a private message? https://bit.ly/2SUXRar

SamsungMoon · Sunday

You are most welcome! I'm happy the troubleshooting helped in getting your Galaxy buds connected to your phone. Thank you for being the best part of Samsung!

SamsungMoon · Sunday

Hello! Thank you for reaching out. I would recommend unpairing the device from the Wearables and Bluetooth, then repair them after wiping the cache and data for the Wearables app. You can do this by navigating to Settings>Apps>Wearable App, once there select force stop, and then tap on storage. In the storage menu, you will see the option to clear the cache and data for the app. After doing this try to reconnect them again. If you are still experiencing this symptom after the troubleshooting steps I would recommend getting your device in the hands of a technician to be evaluated and repaired. I would be happy to look into service options for you. Just shoot me a private message with your model and serial number to do so! https://bit.ly/2SUXRar

SamsungMoon · Sunday

I would be happy to look into this further for you. Could you please provide me with the model and serial number for your device along with any photos of your symptoms you may have in a private message? https://bit.ly/2SUXRar Thank you

SamsungMoon · Sunday

Have you been able to try any of the previously mentioned troubleshooting steps in the thread?

SamsungMoon · Sunday

If the troubleshooting in the thread was performed to no avail I would recommend getting your device in the hands of a technician to be evaluated and repaired. I would be happy to look into service options for you, could you please provide me with the model and serial number in a private message? https://bit.ly/2SUXRar

SamsungMoon · Saturday

Hello! Thank you for reaching out. It does appear that you may have been sold a stolen device through offer up. I would recommend reaching out to authorities in your area and report it along with reaching out to the app developers to report the person who sold the device to you.

SamsungMoon · Saturday

Thank you for reaching out, I can understand doing so experiencing these symptoms. Please send a private message with the full model code, the serial number or IMEI number of the watch, and any images of the burn you may have so I may look into this further. https://bit.ly/2SUXRar

SamsungMoon · Saturday

Hello! Thank you for reaching out. Have you been able to reset your Galaxy buds? You can do so by going into the Wearables app select about buds and then reset buds. If you are still experiencing this symptom after performing this I would recommend getting your device evaluated by a technician. I would be happy to look into service options for you if this is the case. Just shoot me a private message with your model and serial number to do so! https://bit.ly/2SUXRar

SamsungMoon · Saturday

Hello! Thank you for reaching out. If the troubleshooting mentioned was performed to no avail, I would recommend getting your device in the hands of a technician to evaluate and repair your device. I would be happy to look into service options for you, could you please provide me with the model and serial number for your Galaxy Buds+ in a private message? https://bit.ly/2SUXRar

SamsungMoon · Saturday

With your device being under warranty there would not be a cost to the repair unless there was liquid or physical damage on the device. You can also you the following link to check for the closet walk-in service center in your area. https://www.samsung.com/us/support/service/locations/

SamsungMoon · Saturday

Thank you for providing that. After performing the troubleshooting to no avail, I would recommend getting your device in the hands of a technician to diagnose and repair your symptom. I would be happy to set that up for you. Could you please provide me with the following information to do so? Full name: Complete physical address: Contact phone number: Alternate phone number: Email address:

SamsungMoon · Saturday

Hello! Thank you for reaching out. While your device was in safe mode were you still unable to open the camera app? Have you checked to make sure your device is up to date on the software? If you were to go to Settings>Apps>Camera>Tap on the gear icon in top right>About Camera, does it show the version and if there is an update available? Could you also please provide me with the model and the IMEI number for your device.

SamsungMoon · Saturday

We appreciate your feedback and will tag it on the forum so that it will appear with other feedback, ideas, and requests. This will allow your post to be more easily found in the event that Samsung product groups are seeking outside feedback/requests/ideas regarding our products. Thank you for being the best part of Samsung!

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