user7HCdRhF7Dq
Constellation
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02-14-2020
01:25 AM
@Anonymous wrote: Same thing happened to me. Only owned the phone for a few months and had a case on it the entire time. Samsung refuses to admit this is a manufacturing default. This will be the last Samsung device I ever buy...going to Pixel next. I've reported this to samsung too, £61 I was quoted for repair. Already been repaired once when it came out of repair centre due to motherboard fault and the techinican had cracked it putting it back on
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02-14-2020
01:23 AM
Samsung quoted me £61 to repair but they can't guarantee it wont happen again.... as I said mine has been fixed previously and the phone isnt even 1 year old. Really disappointed to be honest, have been a loyal samsung customer and was going to upgrade to S20+ as I am on the upgrade program but I have really been put off by this. Think I am gonna go into the original store that repaired it and see what they can do about it, seems to be happening too often......
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02-07-2020
07:01 AM
Just to add to my below comment I have just looked at a friends phone and she has the exact same issue with hers.
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02-05-2020
09:00 AM
I had a repair on my phone about 9 months ago (motherboard failure, replacement required under warranty) when I picked up the phone there was a crack in the back camera glass. It wasn't there when the phone was taken in I had pics to prove this and was not mentioned on condition report by repairer so the manager said they would fix it which they did. Now it has cracked again. Pretty pants if you ask me as I was looking to do my 12 month upgrade, the gentleman on the support chat suggested it could be down to pressure and I have seen someone mention this happened after a flight on another forum. It has a Tech21 Evo Pure on it and always has done, there are no marks on the case nor anywhere else on the phone and it has not been dropped.
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