I've had the same issue for six years. its a defect in the refrigerator design. There is a class action lawsuit against Samsung for the ice maker. I filed a complaint with the New Jersey BBB and, although Samsung called me, they sent me to four different agents and kept me on hold for over an hour. There was no follow up and no one offered a solution. Apparently, they don't care enough about their customers to do the right thing. I wish you luck.
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