Constellation
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12-16-2020
06:12 PM
1 Like
I do have the R15 sim. I was experiencing huge dead spots all over town until I got that upgraded sim card. I didn't even have usable 4G without it, so at least I'm getting manageable 4G data with the R15 sim right now. Straight up, you've been the most help to me these passed 2 weeks, my friend. Thank you. You're more knowledgeable about this stuff than any of the T-Mobile, Samsung, or I Break You Fix so called "tech support" I've been talking to for over 16 days now. Considering the painfully atrocious Samsung tech support phone calls I've had, I'm super glad you're able to clear all this up within minutes of just reading your post.
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12-15-2020
06:47 PM
Smart Switch on PC didn't do a thing. I never got an option to update device. The only options I had were to backup the device or restore. That was it.
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12-14-2020
05:43 PM
1 Like
You really need to learn how to use full sentences and proper grammar. I'm not at all clear as to what you're trying to convey exactly. Something about SmartSwitch and a computer? I'd ask you to clarify on what exactly this accomplishes as far as updating software, but any instruction you'd give would be best understood by a crack addict.
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12-14-2020
03:53 PM
2 Likes
My issue is lack of data on 5G even with full bars using T-Mobile. Everything has been done from reseting carrier settings to clearing cache partion. After around 2-3 weeks of this problem (which will make sense in a minute), I've been informed by Tmobile tech support that my Baseband and Firmware versions are not up to date. The last software update was released 2-ish to 3 weeks ago with build number G986U1UES1BTK1 being the latest released 11/25/20. My build number is G986U1UES1BTJ2 which corresponds to a software update from 11/01/20, nearly a month prior. This would explain the lack of data on 5G on my network, which is the only possible explanation at this point from what TMobile tech support tells me and what they think. Since my phone is not carrier specific, it should receive it's updates directly from Samsung, yes? The T-Mobile specific build numbers are totally different online, so which ones am I supposed to receive? Why haven't I gotten my update yet? My phone, my brother's same model number s20+, and my friend's same model number s20+ (all unlocked versions) are behind nearly 20 days on our software update. I've called Samsung technical support, and (the poor English talk-to-fast) "technicians" are of no help. They just want to tell me how to back up my device and take my phone into a repair location. This will not solve the problem. I called the repair store, and they can't tell me what build number my phone will be flashed to. (Telling me the build number is Android 10 really goes to show how little faith we should have in Samsung and Samsung repair locations). Does anyone have a solution to late arriving updates? I'm well aware the android 11 update got pushed back, but the already released update hasn't made it to my phone or any other s20+ owner I personally know. Each of us have no 5G data even with full bars of 5G.
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10-07-2020
10:29 PM
1 Like
My unlocked phone shipped with the ATIG build number as well, and after many resets, I still have the same problem with touch input freezing up and more common touch/swipe confusions the phone seems to have. Yeah, Samsung won't do anything. They rushed this product, and they don't give a darn about their customers on this one. It's a nice build quality phone, but they got the fundamental function of a touchscreen smart phone wrong. All I can say is hopefully a suture update will fix l of this in the future. I want to love this phone so much that I'm considering just hanging onto it and seeing if it improves (letting big a-hole corportation win). With the way the Moto Edge screen burn issue has gone though, I think there may be a hardware quality control problem that can't be fixed.
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