This has been the WORST experience of my life with any product. I have lost all respect for Samsung. Clearly the Z Flip isn't ready for release. It took a chat (which got nowhere) then a phone call which had to be escalated to someone that had absolutely no idea what a Z Flip was just to get it registered. It finally shows up under "My products" with a warranty status of "unknown". You'd think there would have been a warranty in the box, but I guess that's not ready yet. The website was useless (again) and led to another phone call with another clueless person. After way too much time on the phone he said he would send the warranty information via email, but it probably wouldn't show up under "My products". Well he was right there. All he sent was a generic Samsung link to warranties for all their products. Go ahead and try to "View Warranty Details" for the Z Flip - NOTHING! The link does NOTHING! SAMSUNG, GET YOUR DUCKS IN A ROW! It's not just Samsung that isn't ready; the problems I've had with Verizon and another carrier just go on and on. It's like the IMEI just doesn't exist in anyone's database. You can't even order Premium Care for it (check YouTube for another guy's frustration with this thing that no one at Samsung seems to know anything about). This thing will probably go back tomorrow and I'll be done with Samsung forever. I spent way too much money, time, and aggravation on it. I'd advise anyone considering a Z Flip to wait. Samsung and the world just aren't ready.
... View more