which carrier? or which wi-fi router/service provider are you using? Submit an error report after replicating the issue if you think it's a software issue Samsung Members app > Get help > Send feedback > Error reports
... View more
does it work in safe mode? Submit an error report after replicating the issue Samsung Members app > Get help > Send feedback > Error reports
... View more
have you tried it in safe mode? Submit an error report after replicating the issue Samsung Members app > Get help > Send feedback > Error reports
... View more
have you tried to uninstall the app and reinstall it? Submit an error report after replicating the issue Samsung Members app > Get help > Send feedback > Error reports
... View more