Since past 4 weeks My S20+ has run into weird problems especially with WhatsApp Dual messenger. 1) Cannot open PDF files (Screenshot 1 - Attached) 2) Received photos Cannot be accessed in media gallery (Screenshot 2 - attached) 3) Gallery Doesnot show whatsapp dual messenger folder 4) Unable to send Photos via camera (Screenshot 3 - attached) Troubleshooting Soft reset DONE CACHE PARTITION DELETED FULLY FACTORY RESET DONE Before you make comments please remember you are replying to me and I Used Samsung devices for past 13 years and I used each and every USA CANADA model as part of my job and submitted weekly reports on bugs and issues. so trouble shooting Samsung devices is not new to me. Also remember this issue is NOT reproducible on Main whatsapp application only happens on Dual messenger Problems are still there no solution found at.
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I preordered Samsung S20+ 5G phone G986U1 Unlocked version. I tried regestering on 5G in 3 different locations across Bay area with No luck. Although my other 5G phone which is not a Samsung made nor an ATT version works like a champ, so it means its not a sim card or location issues. Now when i go to the Debug screen *#0011# it shows DCNR restricted True. So either the phones binary is blocked for 5G or they shipped me a 4G device for 5G cost. I hope samsung to get back to me with a Explanation and solution.
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