Product Expert
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04-03-2020
09:43 PM
Hello, try downloading one of these apps, and going through the navbars. You may find something you like. They are third party apps. https://play.google.com/store/search?q=navbar&c=apps&hl=en_US
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04-02-2020
08:53 PM
10 Likes
Hello, There are numerous Samsung Care authorized centres that can repair physical damage on a phone for you For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/locations/
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04-01-2020
09:01 PM
2 Likes
Hello, S20 Ultra has a 108 megapixel sensor on the ultra wide camera which is the largest out of any phone today. It has a 48 megapixel sensor on the telephoto camera. It can zoom up to 4x optically, and then 100x digitally. Here is a video on zooming into the moon in daylight on the S20 Ultra https://www.youtube.com/watch?v=tERQDwZIWh0 And here is one at night https://www.youtube.com/watch?v=X1ADWQR6_8Y
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04-01-2020
08:26 PM
Hello, If your phone has screen issues, it may need advanced diagnostics by a Samsung Care authorized technician to it. For locations near you: https://www.samsung.com/us/support/service/locations/
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04-01-2020
08:08 PM
Hello, If the device is on a network, contact your network provider so that they can provide the IMEI for you. You may need your billing information and account information for your network.
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04-01-2020
03:19 PM
10 Likes
Hello, for Samsung Care repair centres near you: https://www.samsung.com/us/support/service/locations/
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03-30-2020
02:57 PM
See if these steps may be helpful. Get into recovery mode: 1. Hold the power button, the volume up button, and the bixby button together 2. The phone should boot into recovery mode 3. Once its in recovery mode, you can use the volume buttons to move up and down and the power button to select 4. Select "wipe cache" 5. Restart the phone. If that still does not work, repeat steps 1-3, and this time select "factory reset" 6. Restart the phone For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/locations/ Be sure to click " ✔ Accept as Solution" when you find an answer that works for you
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Re: SAMSUNG A50 BIGGEST POS PHONE IVE EVER OWNED!
03-30-2020
12:21 PM
Hello, have you tried deleting and re-adding your fingerprints? Try going into your settings, search "Fingerprint unlock" and it should the first prompt you see. After that, you need to enter your phone passcode to add/delete any fingerprint information saved on your phone. Try adding one dominant finger (say your thumb) multiple times in order to get the best possible fingerprint unlock. The idea behind that is that the mroe information you give your fingerprint sesnor about the various grooves and indentations on your finger, the better it can perform. Additionally, you can try putting your phone into Safe Mode to try to solve the issue. To put your phone into safe mode: 1. Keep the phone on and hold the power button 2. There should be a menu prompt on the phone screen with three options 3. Hold the power off option down and the button should turn green 4. Click the green icon and the phone will reboot into safe mode See if that solves the issue. Safe Mode disables any third party apps on your phone as it could be a third party application causing the issues. You can also try factory resetting your phone to solve any fingerprint issues. Go into your settings, search "Reset" and it should be the first option you see. Let me know if this helps. Thanks!
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03-30-2020
12:15 PM
Hello, See if these steps may be helpful. Get into recovery mode: 1. Hold the power button, the volume up and down buttons. 2. The phone should reboot 2a. Once the phone reboots, hold the volume up button and the power button down. 2b. The phone should go into recovery mode 3. Once its in recovery mode, you can use the volume buttons to move up and down and the power button to select 4. Select "wipe cache" 5. Restart the phone. If that still does not work, repeat steps 1-3, and this time select "factory reset" 6. Restart the phone If the phone does not even get into recovery mode, it may need further one on one care, and specific attention by a technician to it. For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/locations/
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03-27-2020
11:54 AM
Hello, that sound may be the camera aperture trying to stabilize it self. If you turn off your phone, you should also hear that aperture shutting off, and when you move rapidly between pictures modes on the camera app, you should hear it as well.
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03-27-2020
11:50 AM
Hello, that is normal. It is the sound of the camera aperture switching. Thanks.
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jellodragon
Product Expert
in Galaxy S20
03-25-2020
05:15 PM
(Last edited
05-21-2020
07:23 AM
by
SamsungJace
) in
03-25-2020
05:15 PM
Nice!
Glad to see your enjoying your new phone.
Thanks for being the best part of Samsung!
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jellodragon
Product Expert
in Galaxy S20
03-25-2020
05:15 PM
(Last edited
05-21-2020
07:23 AM
by
SamsungJace
) in
03-25-2020
04:09 PM
1 Like
Hello, Seems like a software issue. The phone says its regular wireless charging when it actuality it is fast charging. See if these steps may be helpful. Get into recovery mode: 1. Hold the power button, the volume up button, and the home button together 2. The phone should boot into recovery mode 3. Once its in recovery mode, you can use the volume buttons to move up and down and the power button to select 4. Select "wipe cache" 5. Restart the phone. If that still does not work, repeat steps 1-3, and this time select "factory reset" 6. Restart the phone For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/locations/
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03-25-2020
01:25 PM
10 Likes
Hello, See if these steps may be helpful. Get into recovery mode: 1. Hold the power button, the volume up button, and the home button together 2. The phone should boot into recovery mode 3. Once its in recovery mode, you can use the volume buttons to move up and down and the power button to select 4. Select "wipe cache" 5. Restart the phone. If that still does not work, repeat steps 1-3, and this time select "factory reset" 6. Restart the phone Additionally, you can try going into Safe Mode to see if it is a third party application causing that issue. Safe Mode will block all third party applications from running. To get into Safe Mode: 1. Hold the power button down for a couple of seconds 2. A menu with three options will show on the screen, hold the power off option down, and the button should turn green 3. Once it turns green, select it, and the phone should restart in Safe Mode 4. Troubleshoot the device and see if there is any improvement. For Samsung Care Authorized locations near you: https://www.samsung.com/us/support/service/
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jellodragon
Product Expert
in Galaxy Note Phones
03-24-2020 02:44 PM (Last edited 03-24-2020 02:49 PM ) in
03-24-2020
02:44 PM
Hello, It may be a software issue or it could be an actual issue with the screen itself. Here are two possible solutions: Try safe mode: 1. While the phone is on, hold the power button down 2. You should see three options on the screen, hold the power off option until the button turns green 3. Once the button turns green, you can press it again, and you should reboot into safe mode. Safe mode disables all third party applications, which makes it easy to see if it may be a third party application causing that green tint on your screen. Another option is to factory reset the device. 1. In your settings, search for reset 2. It will ask for your password for confirmation 3. This will reset your phone back to factory status If these options still do not fix that issue, you may need a screen replacement. For Samsung Care authorized repair centres near you: https://www.samsung.com/us/support/service/ Let me know if this helps! Thanks.
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jellodragon
Product Expert
in Galaxy Note Phones
03-24-2020 02:44 PM (Last edited 03-24-2020 02:49 PM ) in
03-23-2020
02:00 PM
11 Likes
Hello, there are Samsung Care Authorized Repair Centres (UBREAKIFIX & Samsung Experience Stores) throughout the country that can perform all types of repairs on Samsung products. If your back glass is broken, they can make sure they replace it with OEM parts, and not only that, but also make it water resistant again. They also run tests on it after the repair to make sure the phone is in as-new condition. To see the authorized repair centres near you: https://www.samsung.com/us/support/service/ Let me know if this helps. Thanks!
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jellodragon
Product Expert
in Galaxy S Phones
03-23-2020 01:40 PM (Last edited 03-23-2020 01:42 PM ) in
03-23-2020
01:40 PM
1 Like
Hello, this is an issue called burn in. These are some tips that can prevent this: 1. Keep your brightness on the screen at a manageable level. There should be an orange cut off when you move the brightness slider on your phone. 2. Avoid keeping your screen on an static image. For example, a video or a game that plays for hours on end may cause burn in issues on your screen. 3. Put a sleep timer on your screen so that its not constantly on all the time 4. Turn on the blue light filter on your phone. To get to that, search up "blue light filter" in the settings on your device. This filter lowers the amount of blue light emitting from your device, effectively making the screen more yellow, reducing screen pixel strain and eye strain. Also, try to search up "burn in fixes" on YouTube. They may be relatively helpful for minor burn in cases. The idea behind them being that they force the pixels in your screen to adjust.
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jellodragon
Product Expert
in Galaxy S Phones
03-23-2020 01:40 PM (Last edited 03-23-2020 01:42 PM ) in
03-23-2020
01:06 PM
1 Like
Hello, have you tried deleting and re-adding your fingerprints? Try going into your settings, search "Fingerprint unlock" and it should the first prompt you see. After that, you need to enter your phone passcode to add/delete any fingerprint information saved on your phone. Try adding one dominant finger (say your thumb) multiple times in order to get the best possible fingerprint unlock. The idea behind that is that the mroe information you give your fingerprint sesnor about the various grooves and indentations on your finger, the better it can perform. Additionally, you can try putting your phone into Safe Mode to try to solve the issue. To put your phone into safe mode: 1. Keep the phone on and hold the power button 2. There should be a menu prompt on the phone screen with three options 3. Hold the power off option down and the button should turn green 4. Click the green icon and the phone will reboot into safe mode See if that solves the issue. Safe Mode disables any third party apps on your phone as it could be a third party application causing the issues. You can also try factory resetting your phone to solve any fingerprint issues. Go into your settings, search "Reset" and it should be the first option you see. Let me know if this helps. Thanks!
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03-23-2020
12:01 PM
1 Like
Hello, I would recommend not to open your phone by itself. The battery is not meant to be messed with except by a Samsung Care authorized technician. Try bringing it to a Samsung Care authorized UBREAKIFIX centre or Samsung Experience Store so they can provide one on one attention to your phone. https://www.samsung.com/us/support/service/ Let me know if this helps.
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03-23-2020
11:05 AM
Hello, so you cannot get into recovery mode at all? Do you know if all the buttons work on your device? Thanks!
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jellodragon
Product Expert
in Galaxy Z Flip
03-23-2020
10:00 AM
(Last edited
04-09-2020
01:51 PM
by
SamsungJoJo
) in
03-23-2020
10:00 AM
Hello,
according to samsung.com, the Z Flip is $1380 before taxes. You can also trade in a phone and recieve significant credit. The Z Flip released on February 14.
Thanks!
https://www.samsung.com/us/mobile/galaxy-z-flip/buy/
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jellodragon
Product Expert
in Galaxy Z Flip
03-23-2020
10:00 AM
(Last edited
04-09-2020
01:51 PM
by
SamsungJoJo
) in
jellodragon
Product Expert
in Galaxy S Phones
03-23-2020 09:37 AM (Last edited 03-23-2020 09:38 AM ) in
03-23-2020
09:37 AM
3 Likes
Hello! Try doing this: Hold the power button and the volume up button and the home button. You should get to a screen with different options. This is called recovery mode on the Android. You can move up and down with the volume buttons and you can use the power button to select. Try wiping cache partition and then restart the phone. If that doesn't work, try getting into recovery mode again (Hold the power button and the volume up button and the home button) and then factory reset the device. Let me know if that helps! Thanks.
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jellodragon
Product Expert
in Galaxy S Phones
03-23-2020 09:37 AM (Last edited 03-23-2020 09:38 AM ) in
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