- About Ydania
04-24-2020
01:12 PM
yeah, your issue seems to be a little different from mine because of the tv button not working. did you try calling 1800 SAMSUNG yet to see if they can run you through some troubleshooting steps ?
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04-24-2020
01:10 PM
did you try wiping the cache partition yet ? It seems like your phone may be lagging for some reason. Worst case... you can try the factory reset and it should help it.
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04-23-2020
01:05 PM
also, it may be worth a shot to delete those conversation threads and start them again being that they have changed from being regular text to RCS chat.
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04-23-2020
01:03 PM
you can see if wiping the cache partition will do anything Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device.
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04-23-2020
12:54 PM
ah i see. i think you have the update to samsung messages which has chat settings for RCS feature. When did you last update the phone ?
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04-23-2020
12:39 PM
@TMAC5621 Happy to hear youre enjoying the software update & new features. As regards to your wife's device, it could be that it hasnt been launched yet for the unlocked devices. You could try removing the sim card, restarting the phone and just connecting it to WIFI to see if it would trigger the Over the Air update.
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04-23-2020
12:33 PM
@Samsung_D3TJSRr Hey, Can you verify these settings are correct in your device ? Go into the messages app > More settings > Multimedia messages > Make sure group conversations is toggled on Make sure auto retrieve is toggled on
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04-23-2020
12:18 PM
1 Like
@user9lo8d7TCKR Do you have a way of showing us a picture of this hole ? Because it does technically come with a perfect circle on the camera glass out of the box.
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04-23-2020
10:31 AM
i would also consider looking at your storage capacity. If it's too full it can be why the phone is struggling to do things faster.
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04-23-2020
10:29 AM
that sounds like it may be software. try this first and see if the duration changes Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.
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04-22-2020
11:38 AM
@uservz92nOgYZu Yeah, it sounds like you called insurance and not samsung for your warranty. Call 1800-Samsung to set up an in warranty repair or even use this locator site to view open locations which as long as youre in warranty by date ( & im assuming you are because you said youve had the phone 3 days) they will be able to service you in a location same day at no cost as long as there is no physical or liquid damage. https://www.samsung.com/us/support/service/locations/
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04-22-2020
11:31 AM
@Saturness Those apps do work with edge lighting. I have these set up myself. Settings> display > edge screen > select edge lighting > choose apps (email, gmail and on are all on that list) . You can even give them custom colors or effects. Please let me know if im misunderstanding and i will be happy to help.
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04-22-2020
09:39 AM
@useriijQ40IAA1 Try resetting your google password online. Then trying to log in again. If youre still unsuccessful reach out to 1800 SAMSUNG so they can set you up with an appointment with an authorized location for an FRP unlock. Which will remove that account off the device. Please note it will require your Proof of Purchase to unlock the device.
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04-22-2020
09:36 AM
@userO9mgpxCFz7 Hey, Unsure about the wording of your question. But if its how to customize the Always on Display, i have linked you a how to below :) https://www.androidcentral.com/how-adjust-always-on-display-galaxy-s10
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04-22-2020
09:27 AM
@user5CK1DNEZFD It's going to send the update depending on when the carrier releases it. So if its a US carrier phone that accompanying SIM would have to be in the device to push it through.
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04-22-2020
09:15 AM
@userrU9Uf5vuEk I had the same thing happen to my remote and the only thing that worked was i called 1800 SAMSUNG and they sent me a replacement remote.
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04-22-2020
09:01 AM
Are you using secure folder ? Someone had a similar issue. If you are try reviewing this. https://us.community.samsung.com/t5/Galaxy-S8/Why-double-notifications/td-p/130639
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04-22-2020
08:56 AM
@dirtracer91 Were you able to test if your NFC is working properly ? Try beaming a photo to another phone or even doing cardless payments like samsung pay or google pay. The reason why im asking this is, if this is also not working it is a hardware issue and more than likely that NFC pad just needs to be replaced. But if this is working properly then you can proceed with trying software fixes like factory resetting the device.
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04-21-2020
10:45 AM
awesome, glad you got it worked out. I'm still waiting on the update myself. Enjoy!
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04-21-2020
10:43 AM
@Kelrics1910 RCS chat is supposed to be released on SAmsung Messages. I believe its begun rolling out but release date probably varies on carrier. source: https://www.androidcentral.com/how-set-rcs-chat-samsung-phones
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04-21-2020
10:10 AM
@userzV473c2s8S what messaging app are you using/ referring to ? If its google messages you will see the dots whenever they are typing.
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04-21-2020
10:00 AM
@userC3mTyNjdej What error are you receiving when sending ? Is it a file limit size ? If so, try verifying that the file limit under your messages > MMS setting is set to the largest size
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04-21-2020
09:47 AM
i would try this @Samsung_yGYZarZ Try wiping cache partition on device and reboot. See if issue still persist. Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.
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04-21-2020
09:38 AM
No problem. Its interesting when i pulled up the site it was only asking for the serial number. I think thats where our confusion was haha Glad it all worked out :)
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04-21-2020
09:29 AM
its possible it may be a system glitch. try wiping the cache partition then rebooting the phone. Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.
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