- About Ydania
04-23-2020
01:05 PM
also, it may be worth a shot to delete those conversation threads and start them again being that they have changed from being regular text to RCS chat.
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04-23-2020
01:03 PM
you can see if wiping the cache partition will do anything Turn off the device. Press and hold the Volume Up key and the Bixby / Power key. When the Android logo displays, release both keys. An 'Installing system update' message may show briefly before the Android Recovery menu options appear. Press the Volume down key several times to highlight Wipe cache partition. Press Bixby / Power key to select. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select. When the process is complete, Reboot system now is highlighted. Press the Bixby / Power key to restart the device.
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04-23-2020
12:54 PM
ah i see. i think you have the update to samsung messages which has chat settings for RCS feature. When did you last update the phone ?
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Re: S10+ Unlocked/Verizon - 2.1 Update
04-23-2020
12:39 PM
@TMAC5621 Happy to hear youre enjoying the software update & new features. As regards to your wife's device, it could be that it hasnt been launched yet for the unlocked devices. You could try removing the sim card, restarting the phone and just connecting it to WIFI to see if it would trigger the Over the Air update.
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04-23-2020
12:33 PM
@Samsung_D3TJSRr Hey, Can you verify these settings are correct in your device ? Go into the messages app > More settings > Multimedia messages > Make sure group conversations is toggled on Make sure auto retrieve is toggled on
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04-23-2020
12:18 PM
1 Like
@user9lo8d7TCKR Do you have a way of showing us a picture of this hole ? Because it does technically come with a perfect circle on the camera glass out of the box.
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04-22-2020
09:01 AM
Are you using secure folder ? Someone had a similar issue. If you are try reviewing this. https://us.community.samsung.com/t5/Galaxy-S8/Why-double-notifications/td-p/130639
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04-21-2020
10:43 AM
1 Like
@Kelrics1910 RCS chat is supposed to be released on SAmsung Messages. I believe its begun rolling out but release date probably varies on carrier. source: https://www.androidcentral.com/how-set-rcs-chat-samsung-phones
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04-21-2020
10:00 AM
@userC3mTyNjdej What error are you receiving when sending ? Is it a file limit size ? If so, try verifying that the file limit under your messages > MMS setting is set to the largest size
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04-21-2020
09:47 AM
i would try this @Samsung_yGYZarZ Try wiping cache partition on device and reboot. See if issue still persist. Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.
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04-21-2020
09:29 AM
its possible it may be a system glitch. try wiping the cache partition then rebooting the phone. Turn off the device. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key. When the Android logo displays, release all three keys. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear. Press the Volume down key several times to highlight wipe cache partition. Press Power key to select. Press the Volume down key to highlight yes, them and press the Power key to select. When the wipe cache partition is complete, Reboot system now is highlighted. Press the Power key to restart the device.
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04-20-2020
01:47 PM
@userPewPw5x66T Do you happen to have any work emails or permissions set up by work on the device? It may be restricting you from doing certain things.
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04-17-2020
10:16 AM
i see have you tried wiping your cache partition. This filter may be glitching out for some reason. 1. Switch off the Samsung Galaxy S20 completely 2. Press and hold the Volume up key and the Power/Bixby key simultaneously. 3. Release the buttons when the Android recovery screen appears on the display. 4. Use the Volume down key until you highlight "Wipe Cache Partition". 5. Press the Power/ Bixby button to select the entry. 6. confirm the operation again by selecting "Yes". Use the Volume Quiet key to do this. Now the Wipe Cache Partition will be executed, which usually takes only one second. Then select "Reboot System Now".
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04-17-2020
10:13 AM
Try checking this out as well Go to settings > display > blue light filter > check if 'turn on as scheduled' is triggered
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04-17-2020
10:10 AM
@useru7rzJWWkVK Is it currently yellow now ? Is blue light filter triggered ?
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04-17-2020
10:08 AM
sorry, i got the notification for your message a bit late. i'll try thinking of another suggestion and update you.
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04-17-2020
10:05 AM
@useru7rzJWWkVK I believe it can being that it learns from your routines. Especially since its happening quite regularly during a specific time. Try diving into the routines currently programmed and see if you can find something there. Also, here are some other things to check: * see if night light mode is ON in google ebooks * see if blue light filter is being triggered through evening routines
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04-17-2020
09:49 AM
hello @useru7rzJWWkVK Please ensure that bixby routines wasnt toggled on. settings > advanced features > bixby routines.
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04-17-2020
09:05 AM
@userM5X0qxbzYB It sounds like the hardware is working being that it does work in general just not with that face. It could be a software glitch. I would recommend factory resetting it and going from there. Turn the Galaxy Watch Active2 off. Press and hold the Power key until REBOOTING displays at the bottom of the screen. Press the Power key three times quickly until the Select REBOOT MODE screen displays. Press the Power key several times to highlight ' Recovery'. Press and hold the Home key for three seconds to select, until the Galaxy Watch Active2 begins rebooting.
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04-13-2020
12:42 PM
1 Like
oh, i see. This is done individually on each of the apps. if using the Samsung EMail app - go into the email app > hit the menu icon (three lines on the top left) hit the gear settings icon hit notifications under each email you will see two options (show notifications and new emails) select new emails you can adjust the sound or tone it uses by selecting sound For text messaging it will be through the settings in the phone settings > sounds and vibration >notification sound For whatsapp - enter the app hit the top right 3 dots > settings select notifications > notification tone Anything thats an app you will need to enter the app to select the different tone. Or it will be generalized to the one set in settings. Hope this helps :)
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04-13-2020
11:25 AM
1 Like
hello @1flyguy , If youre referring to edge lighting i have enclosed a link to a youtube video you can follow along with that shows you how to do this. I'm a visual person so i figured this may be more helpful :) https://www.youtube.com/watch?v=GMMCce7VFng
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04-10-2020
11:16 AM
1 Like
@WTC This sounds like a hardware issue to me especially since the screen recording didn't capture the issue. Flickering screen like this is typically due to shock. I would call 1800-SAMSUNG to arrange a repair either through mail in or an instore authorized repair location.
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04-08-2020
12:31 PM
2 Likes
@Samsung_VODEiwx This is totally normal. No need to send your device in for repair. That flashing pixel you see is just the proximity sensor on the device. It is now embedded into the display and flashing when a call is in progress or any type of whatsapp or skype call or voice message is being played. Like @MB-837 mentioned below if you place your finger over it, it will dim out the display. This is the same case for Note 10 & S10 series as well. No cause to worry all is well :)
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04-08-2020
09:30 AM
@PhoneGuy To my knowledge the internal settings wont let you set it to work with everything but you can find 3rd party apps in the playstore that would give you that ability.
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04-08-2020
09:14 AM
@userMhKEcDWrz3 just thought of another setting to check incase its not wind down. settings > accesibility > visibility enhancements > color adjustment > grayscale (if its on you can just turn it off)
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04-08-2020
09:12 AM
1 Like
@userMhKEcDWrz3 That sounds like wind down mode. Go to your settings > digital well being > wind down. See if its triggered on. If it is disable it. This turns your device into a gray scale (black and white) mode. Let me know if this isnt the case and i can think of another solution.
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04-07-2020
12:01 PM
1 Like
@userRYDe1KZNuB sounds like a dead pixel. If no matter what screen you go into/nor orientation that black dot doesnt change position its a dead pixel. I would reach out to 1800 SAMSUNG so they can assist you with setting up a screen replacement.
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Ydania
Product Expert
in Galaxy S20
04-02-2020
12:42 PM
- last edited on
05-20-2020
03:14 PM
by
SamsungJace
04-02-2020
12:42 PM
Hey Kutty74, Glad to hear your enjoying the S20 plus. It really is an incredible device. I have linked a cool articles that shows tips and tricks that show how to maximize the usage of this great phone. Check it out! https://phandroid.com/2020/03/18/samsung-galaxy-s20-tips-tricks/
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Ydania
Product Expert
in Galaxy S20
04-02-2020
12:42 PM
- last edited on
05-20-2020
03:14 PM
by
SamsungJace
