I pre ordered the s20 ultra the day pre orders became available, and picked it up the day it came out. I have had every phone in the S series since the s5. This is the first time I've ever been disappointed with the phone I've bought. The camera glass on the back cracked from literally doing nothing. I have not dropped it yet. I simply have had it in my pocket and put it on tables. I like in NYC and take trains so someone could have bumped me. I have never cracked a phone in my life and I get a new phone ever year. I traded in an s10+ to get this phone which I had since the day it released and kept in it perfect condition for over a year before trading it. Yet somehow 4 days after buying the phone it cracks. Its crazy how the biggest selling point of the phone is also the weakest most fragile part as well. The fragile glass placement along with the auto focus issues make this phone badicslly a waste of money. I can't believe I have to worry about putting my phone on a table or having it in my pocket. I have been especially careful with the phone after I bought it as one would after spending $1,500 on a phone. I can't even imagine how it cracked. Its sad that no screen protector was put on the phone by Samsung or that cases aren't made that cover the phones camera. I now have to pay $130 to fix the glass at ifixit. I'm extremely disappointed and after I fix it I'm returning it to bestbuy and buying an iPhone 11 max . I never thought I would see the day where a sumsung phone would make me feel this way. What a shame samsung.
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