I'm sorry your having issues with sound. Your best bet is to contact samsung directly 1800-726-7864. If they are not able to fix it they may be able to replace them possibly. I cannot guarantee they will automatically send you new ones but it would be your best bet. The length of time to get the replacement would be decided on the phone call. So I would let them know its urgent. If the buds are under warranty still then you will have a much shorter phone call and they should send them in a timely fashion.
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