My 2016 Samsung Duo Flex gas range has gone past its 2 yr extension warranty. About 9 mos ago we started noticing baked items were taking too long to complete; preheating took forever, the kitchen would get hot. It started out very subtle so we didn't think to call a tech while under warranty. We measured center of the top and bottom ovens (set on "bake" not convection or roast) and compared to our Frigidair model. It is almost 50 degrees lower! If we turn it to 400 to get 350, it will heat to 350, BUT quickly goes back to 350! Tech diagnosed it today... the springs in the double-door frame are faulty and does not allow for a tight closure. Here is the really bad part! He would normally change the fauty spring but this is designed we with a SINGLE spring for both doors placed on each side! Worse news!!! I have to purchase the entire double-door assembly for 1 faulty spring.... $549.00!!! Even worse news!! None in stock and NO EXPECTED STOCK DATE!!! TERRIBLE DESIGN!!! NEVER AGAIN WILL I BUY SAMSUNG.
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