I am in the same boat. Samsung referred me to Samsung Parts. The website says the snap rings are discontinued. I just bought my refrigerator last month. I called Samsung Parts (J&J) and chose the option to have them call me back. My phone rang once and they never called back. I did this 2 days in a row and then emailed on the third day. I still haven't got a response. I love my refrigerator, but I hope this isn't an indication of the service I can expect from Samsung. Very Frustrated!!!
... View more