It seems we are not the only ones with this issue. We purchased the French Door Flex zone model and have had nothing but problems with the ice maker ever since. The icemaker freezes up, the drawer freezes and cannot be removed, we have to defrost, which requires emptying the entire box and turning off the fridge. I see that the "solution" offered by Samsung is to say sorry for your problems. Very disappointed in this product, which has great space, but poor function.
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