I own 4 different Samsung TVs ranging from NUs to QLEds, regardless of which, I myself find the 95% of HDR content from Netflix, Amazon Video and Disney to be completely DARK and Dimmed. The same content however can be seen on the same TVs with perfect quality with 4k resolution and great brightness if a Chromecast 4k or a Roku device is used to stream the content through HDMI and turning the HDMI HDR Off. ( For some reason this does not work for Amazon Fire Stick). The problem is that you cannot turn off HDR from the TV, but you can block it to some HDMI devices. There is NO service option, or menu option that allows you to turn this off from any Samsung TV completely. I have gone to Netflix, Amazon Video and Disney support and they all just send me back to my device's manufacturer. And ultimately this really falls into the whole market, TV manufacturers including Sony and LG which have the same issue. They just push users around in a loop into each other so no one is to blame when actually they all are. If you care to look for this issue on the internet you will find there are far too many people with the same issue that is never fixed. Here's a good reddit post containing a compilation of cases throughout the world where this scam is taking place: https://www.reddit.com/r/netflix/comments/e20x20/hdr_ruins_yet_another_movie_good_job_netflix/ https://eu.community.samsung.com/t5/TV/Possible-Fix-for-Too-Dark-Netflix-Videos-on-Samsung-TVs/td-p/... Amongst this issues you will find the following "solutions" to the problem which do NOT work: - Turn HDR+ off/on on the Device Settings: This solution will falsely route the user to turn off "HDR" by making them go into the picture settings and turn off/on "HDR+", HDR+ is a feature on Samsung TVs to make some HDR content and other SDR media to look "better" by tuning image setting internally. Since this is just turning this additional tweaking the problem still persists. - Tweak Device Picture Settings to increase brightness and change Gamma (WORST "SOLUTION"): NEVER but NEVER should anyone mess with Gamma Settings, let alone increase them, the only thing this will do is max out some color values and make your image look completely ghosted, white, and wash the colors off, making people look like they are made of wax. This settings not only make the image look bad but you will have to change the settings back to their original configuration after you are done watching the HDR media since this settings will make SDR content look horrible. - Change Netflix Quality to HD: This kind of works because Netflix does not encode videos with HDR that are lower than 4k resolution, but keep in mind you will now have a 4K TV streaming content far too small for your tv screen which make you lose a lot quality , causing the image to look very bad. So here is a real workaround that works for 4k Resolution: Use extrenal media. (Roku, Chromecast, no other device works for me) - Connect Roku/Chromecast to HDMI port - On your TV Setting navigate to External Device Manager and turn off HDMI UHD Color for the HDMI Port your device is on. - Stream media from Roku/Chromecast instead of using the TV's Applications Now the REAL SOLUTION: All of this nonsense could just be avoided if Samsung adds a simple option to the Device Settings to turn HDR off completely instead of forcing a feature nobody asked for on us. Since series 6/7 Tvs do not handle HDR content as well as more modern series, this is a scam from Samsung to make people thing that the image looks better on newer more expensive Tvs by knowingly making "older" model TVs image look darker. This is how The Witcher Episode 1 looks when watched through Roku and Chromecast Ultra 4k with HDR turned off: And this is how it looks on the Samsung Netflix App with HDR forcefully turned ON: I have been struggling wiht this for year and most of the users don't even notice until someone points it out. And THERE IS NO CONFIGURATION SETTINGS that make the HDR content look as good as the first image let alone decent, any image setting you set will make it look horrible if you manage to get the image not to look as dark, which is the SAME CONTENT but without processing HDR since it is being blocked by the HDMI UHD option being turned off.
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