We purchased four S20 Ultra phones. Put them in Samsung cases. One has cracked glass after six days of ownership and absolutely ZERO abuse or misuse. We have owned Samsung phones for many years without issue. We even stood by Samsung during the Note's catching fire. I am confident these will be our last. If a phone cannot handle day to day use, what's the point of owning one? I hope Samsung can make this right for their loyal customers considering the amount of families having the same issue. The other three S20 Ultra owners in my home are considering sending the phones back and moving to the competition.
... View more