Normally when you forget your password for Gmail, or Samsung accounts; hit the Gmail link for I forgot my password, and have Gmail send you a text message to your phone to reset it
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I have Verizon and I do see the 5G symbol lite up when I connect to 5G site. Verizon is also using a low band 5G like Tmobile. It's only marginally faster than 4G. Also you need to pay for the 5G service.
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contact Samsung customer care, you can goggle it. They will give you a text number to use. Just tell them you like a usb-headphones for your note. They will text back and request your email, address and your IMEI number of your phone. They will text you a Ticket number. They told me 3 weeks so I am still waiting.
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